Project Manager Customer Support

Jerome Fernandes

*** ******* ****, ********, *** 4AR, United Kingdom

Phone : +44-786*-****-**

Email : *****@*******.***

OBJECTIVE

I am Technical Consultant with more than 21+ years on Infor M3 Installation & Configuration (Core & XI Platform) on Microsoft Azure Cloud and other popular Cloud platforms such as Amazon Web Services. I have successfully installed and configured Infor M3 for major clients of Infor. Some of the key clients are BMI Group, ESAB Hungary, Alfa Laval, Thales, Newell Australia, GMM Pfaundler, Dr. Willmar Schwabe, Alsalam Aerospace Industries, Sibelco Asia, Matrix Group USA (Remote), Centrale Laitiere Morocco, Shahi Exports. During my consulting career, I have performed different roles such as Support, Installation & Configuration Manager and Technical Project Manager

I have good knowledge of Data Migration, System Administration and day to day troubleshooting of Infor products

SKILLS & ABILITIES

Infor OS Suite of products: LCM, M3BE, ION Grid, H5 Enterprise, Implementation Accelerator, MAK, MDP, StreamServe, Business Intelligence, Business Vault, MRM, Factory Tracker, LBI

Others : Windows Servers, iSeries (AS/400), SQL Server

EDUCATION

Bachelor of Commerce Goa University

Diploma in Software Engineering from Advanced Computer Institute (Aptech), Muscat

EXPERIENCE

Senior Consultant - Infor M3 Application - Infosys Technologies UK BMI Group Europe

Industry : Building Materials (Roofing & Waterproofing)

March 2019 – till date

As an Senior M3 Application Support, I’m overall responsible for 3 different regions across Europe (Nordics, France, Poland) which run on 4 different Infor M3 versions (13.3, 10.1, 7.1 & 12.7 RPG).

Responsible for M3 Application, Technical and some Functional support.

Developing ongoing, successful business relationships with client and providing client with industry best practice.

Responsible for leading the team and activities, working with stakeholders for the delivery of any new changes, modifications related to Infor M3, StreamServe, MeC

Responsible to weekly application steering meetings with updates on all pending issues and improvements

Handling technical issues and requests related M3 Application (Infor M3, StreamServe, MeC)

Point of contact for all the M3 application related issues to ensure Business Continuity

Adherence of SLA’s, Change Request as per ITIL standard

Proactive Problem Management to work on root cause and delivering robust solution

Managing / Liaising with BMIs BP/CSM, Vendors and Business users and bridging the gap between business and technology

Ability to work independently and as a part of a team but also self-motivated with strong communication skills

Team player with the ability to build strong peer and interpersonal relationships

Excellent problem solving and analytic skills

I was also involved in assessing and giving high level plan for Infor M3 upgrade for France & Poland

Technical Project Manager Freelancer UK - Infor BI Travis Perkins

Industry : Retail

April 2018 – Sep 2018

As a technical project manager, I was overall responsible for preparation of project plan, planning of different activities, milestone dates, status, and allocation of resources to the tasks. I was also involved in assessment of risks from time to time and discussed with project team for necessary risk mitigation plan to resolve them. I have worked closely with Travis Perkins management to make sure that the scope and direction of project is on schedule, as well as collaborated with other departments for their support.

M3 Technical Consultant Freelancer UK (Remote)

Industry : Manufacturing & Fashion

Dec 2017 – Apr 2018

Successfully Installed and Configuring M3 Core & Infor OS Suite of products : (ION Grid, IA, MAK, BI, BV, MRM, Factory Tracker) on Azure Cloud for one of the biggest manufacturing industries in Europe (ESAB Hungary)

Successfully implemented M3 security for a renowned fashion industry in Netherland (Karl Lagerfeld Netherlands)

M3 Technical Consultant Avaap UK (Remote)

Industry : IT Services & Infor Implementation Partner

May 2017 – Nov 2017

Responsible for Customer Support on Infor M3 Products

Installing and configuring M3 (Core & Xi Platform) on cloud (LCM, M3BE, ION Grid, Session Provider, GDBC, Event Hub / Analytics, M3 UI Adapter, H5 Enterprise, M3 Foundation, Web Services Runtime, IEC, BOD Processor, Workflow Executor, MDP, MFS, Mashup, Ming.le)

Installation and configuration of Stream Serve 5.6 (Standard & IA layouts)

Systems Administration and day to day trouble shooting.

M3 Business Support Analyst Alsalam Aerospace Industries

Industry : Aerospace (Saudi Arabia)

July 2014 – Jan 2017

Responsible for 41 high end blade servers running different business applications & 2 AS/400 iSeries machine.

Installing, Managing, Supporting & Administrating Windows 2012, VMWare & Infor / Lawson M3

Experience working with the following : iSeries (AS/400), Win 2012 Server, Installing & Configuring LBI, BPW, LCM, M3 ION Grid, Lawson M3 packages (M3BE, M3 Foundation, UI Adaptors, Grid Extension, Smart Office, Web Services Version 10.x.x) Creating Environments (TEST, DEVD & PROD), LBI Reports Migration & assigning the correct ROLEs, Infor Process Flow, Document Archive Foundation.

Collaborating between the process owners across company in support of key systems such as Infor M3, PFI, LBI, DAF, Stream Serve

Manage system upgrades, fixes and enhancements and ensure that the change control processes are followed.

Manage relationships with vendors providing supporting services for assigned application systems to ensure performance and deliverables adhere to contract terms

Develop / Recommend disaster recovery plans based on business criticality. Ensure disaster recovery documentation is current and complete with clearly defined roles and responsibilities.

Troubleshooting various day to day problems encountered within Infor M3, Infor Document Management, Infor Process Automation & Coordinate with Alsalam Vendors to resolve any technical issue

Lead Consultant Symphony Teleca Corp. (India) Pvt. Ltd.

Industry : IT Services & Infor Implementation Partner

May 2007 – Jun 2014

Installing and Configuring M3 7.1 on iSeries and Windows 2003 Enterprise Edition Server

Installing and Configuring the Packages like JVM, JDK, ADAM, WebSphere ND 6.1, SQL 2005, IIS 6.0, Plug-ins for M3

Installing and Configuring LCM, M3 License Server, Middleware, BE Engine, MWP, Smart Client, Lawson Web Services, Lawson Client Services, Creating the Environments

Installation and Configuration for Data Warehousing Tool – LBI – Lawson’s Business Intelligence (Framework Services, Reporting Services, Scorecard, Smart Notification). Installation & Configuration of BPW, M3 Analytics, BMMs, Cubes, Dashboards, Scorecard, Smart Notification, Running ETL Jobs

Movex Data Migration from version 11.2 to 12.6 (RPG) and Data Migration from Movex 12.4.3 (SP12) to Lawson M3 7.1 FP7

Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.

Technical Consultant AS/400, Citrix Alfa Laval India

Industry : Manufacturing

June 2002 – April 2007

Accountable for IBM iSeries 820 & 520

Supervising the maintenance & administration of Movex (ERP) System, Installing, Configuring, Troubleshooting of Movex Explorer Server for GUI & View Generation. Supporting end users on AS/400, Citrix

Installing Citrix MetaFrame XPa on Windows 2000 Advanced Server for Remote Connectivity (150 Users), Publishing and troubleshooting applications (ERP, Lotus Notes 6.5, In-house applications), printing through Citrix

Configuring and troubleshooting Citrix ICA Clients on end users machine.

OTHER EXPERIENCES

1992 – 2002 Worked for various customers in India & Middle East

Ops Exec & AS/400 Systems Engineer Delaval Limited

Ops Exec / Network Support TATA-AIG

Res Eng. Software/ Network Support Indo European Software Cons

Datacom/ Network Support Eng. NetCom Technologies LLC, Muscat Oman

Software Support/ Network Eng Aptech - Advanced Computer Institute, Muscat Oman

Systems Support/ Programmer United Engineering & Services, Muscat Oman

Systems Support Engineer Catering & Supplies LLC, Muscat Oman

COMMUNICATION

Excellent interpersonal and collaboration skills that inspire and build trust for effective working relationships across the company

Excellent verbal and written communication skills

REFERENCES

On Request

AWARDS & RECOGNITIONS

Awarded YOU MADE THE DIFFERENCE Award for Lawson Project at Symphony Teleca

Awarded Certificate of Appreciation for outstanding contribution as a team member for M3 SYSTEM UPGRADE at Alsalam Aircraft Company

Contact this candidate