Support Agent Customer Service

Stacy L. Eggins

**** *. ******* **, #**** Dallas, TX 75216 214-***-**** ***************@*****.***

Objective

Dedicated administrative professional that seeks a position with a leading organization where my years of acquired professional experience and skills will be utilized towards continuous growth and advancement position in a results-oriented organization.

Experience

CUSTOMER ACCOUNT ANALYST UNITED HEALTHCARE (WIPRO) 01/2022 – 09/2022

·Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient. Customer contact via inbound and outbound call routing system to check potential eligibility for additional programs regarding Medicare and Medicaid services

·Maintain knowledge of all applicable rules, regulations, policies, guidelines that impact billing operations; seeks advice and guidance as necessary to ensure proper understanding of job functions

·Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.

CUSTOMER ACCOUNT AGENT RPC (AT&T) 02/2021 – 12/6/2021

·Energetically engaging all customers and providing superior service support while accurately providing up-to-date account information with accuracy

·Handle routine customer service inquiries and problems providing effective communication and problem solving skills

·Troubleshooting customers questions by navigating through computerized system and mutli-tasking through various specialized software

·Provides empathy and understanding to each caller about promotions, updates and activations

ACCOUNTING ADMIN JKI SVS 02/2015 – 09/2020

·Setup and maintain all new accounts in system and process all customer request and updates

·Performed audit of all new accounts setup for accuracy, balancing, and fund allocation

·Assist with AP, billing, and collections functions as required and other duties as assigned

·Processed payments for accounting, researched misapplied payments and verified deposits

·Answered research calls from customers regarding account status, payments, and general account questions.

LEGAL ACCOUNT ANALYST TEXAS LITIGATION SERVICES 03/2012 – 02/2015

·Assist multiple law firms in retrieving various types of records including medical, police, and phone records for civil/class action lawsuits.

·Researching and confirming recipients, analyzing and modifying requests, attaining and auditing records, and acquiring other necessary documents for attorneys.

·Provide training and support of processing records and research review to new and existing employees

TECHNICAL SUPPORT AGENT VOLT TECH SVS (APPLE) 11/2008 – 01/2010

·Answer Internet-based inquiries (live chats) from customers regarding company products

·Analyze problems with computer software applications to identify problem area and recommend corrective action.

·Exercise judgment within defined procedures and practices to determine appropriate actions, including reconciling billing issues, processing transactions, posting and set up of file transfers, and managing professional relationships with the customers

·Understanding problems, determined by product or customer type, where analysis of situations or data requires a review of multiple events and causal factors

Education

2010 RICHARLAND COMMUNITY COLLEGE

BUSINESS/ACCOUNTING

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