Credit Representative Customer Service

Marc Aldana

Brooklyn, New York 404-***-****

************@*****.***

Education

Nassau Community College Hempstead, New York

Liberal Arts 06/2016

Experience

Brooklyn Diner (57th) NY, Manhattan

Server 10/2021 - 01/2022

Served food, specialty dishes, and beverages to patrons at tables as required Removed dishes and brought them to the dishwasher

Prepared tables for meals including setting up silverware and glassware Basil Pizza and Wine Bar NY, Brooklyn (Crown Heights) Server 11/2019 - 03/2020

Served kosher food, specialty dishes, and beverages to patrons at tables as required Removed dishes and brought them to the dishwasher

Prepared tables for meals including setting up silverware and glassware Atria Senior Living NY, Roslyn Harbor

Server 05/2018 - 12/2018

Received food orders from elderly residents.

Reset tables with new table lien

Delivered food to elderly residents' apartments.

Worked in a team to clarify the specials for the day. Petro Home Services (General Utilities) New York, Woodbury Credit Representative 02/2017 - 04/2018

Utilized customer data used to determine a monthly budget Used energy applications to schedule client services Received inbound calls

Made outbound calls

True Earth Health Products NY, Farmingdale

Sales Representative 02/2016 - 07/2016

Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge Received inbound calls from customers who watched the commercial live television

Convinced customers to buy a series of products using a sales pitch Worked within a team to reach sales goals

Rui Credit Management Services NY, Melville

Customer Service 09/2015 - 07/2016

Took real-time payments and postdated payments

Noted the conversation with customer accounts

Explained billing cycles to customers

Burnside Biscuits NY, New York

Food Runner/Busser 06/2015 - 09/2015

Served food to customers

Cleaned up tables for customers

Help maintain the cleanliness of the restaurant

Provide excellent service and recommendations to guests Deliver exceptional customer service through extensive menu knowledge LKQ Corporation (AllFactoryWheels.com) NY, Freeport Sales Representative 08/2013 - 08/2014

Maintained records of contracts, accounts, and orders Explained products, services, and prices and answered questions from customers Obtained customer information such as name, address, and payment method and entered orders into computers Maintained knowledge of current sales, promotions, and policies regarding payments, exchanges, and security practices Develop and sustain relationships with the existing customer base, building rapport as a personable and trusted representative Chipotle Mexican Grill NY, Hempstead

Crew Member 09/2012 - 06/2013

Served orders to customers at windows, counters, and tables Cleaned, stocked, and restocked workstations and display cases Prepared food that met the requirements for quality and quantity Cleaned tables and counters after patrons were finished dining Golden Buddha Thai Restaurant New York, Fishkill General Helper 07/2011 - 07/2012

Served food, specialty dishes, and beverages to patrons at tables as required Removed dishes and brought them to the kitchen

Prepared tables for meals including setting up linens, silverware, glassware Performed cleaning duties such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash and checking, and cleaning the bathroom.

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