Maria Sotelo-Flores

Pontiac, MI ***** 586-***-**** adsq2c@r.postjobfree.com

Profile

Dynamic Bilingual Customer Service Representative with 4 years of experience handing incoming calls,

resolving customer issues, inputting orders, and processing shipments. I am a dedicated, energetic, strong

team player with a passion for developing relationships and cultivating partnerships.

Experience

BILINGUAL CUSTOMER SERVICE REP PROCTOR FINANCIAL INC MARCH 2019-CURRENT

Home insurance representative-English and Spanish

+ Maintained customer satisfaction with forward thinking strategies

+ Focused on addressing customer needs and resolving concerns

+ Answered customer calls promptly to avoid long on-hold wait times

+ Identified customer requests and concerns via email

+ Worked with Data entry for a month

WAREHOUSE ASSOCIATE ALEVA HEALTH SEPTEMBER 2018-JANUARY 2019

+ Inventory control

+ Safely used warehouse equipment

+ Packaged large items for 3" party companies

+ Organized boxes onto pallets, wrapped pallets in shrink wrap to load into trucks

+ Verified quantity and description for materials received

Education

HIGH SCHOOL DIPLOMA JUNE 2018 ROMEO HIGH SCHOOL, ROMEO MI

Skills & Abilities

+ Customer service + De-escalation techniques

+ Fluent in English and Spanish + Call volume and quality metrics

+ Perseverance and motivation

+ Calm and professional under pressure

Activities and Interests

Contact this candidate