Customer service, excellent verbal and written communication skills

Sandra Hardin

Matthews, NC 704-***-**** ***********@*******.***

Positive, personable, and detail-oriented administrative professional with 15+ years of experience successfully meeting objectives by multitasking in fast-paced environments, including the legal and medical fields, as well as a holiday season in retail. Previously oversaw daily general office management and administrative tasks such as personnel scheduling, quality assurance (QA), answering phone calls, approving and managing payroll through extensive clerical expertise. Retail sales including stocking, pricing, assisting customers utilizing excellent verbal communication skills and checkout procedures.

Professional Experience

Medical Health Information Management, Inc. Boynton Beach, FL

Office Manager May 2012 - May 2022

●Oversaw daily general office management and administrative tasks such as personnel scheduling, quality assurance (QA), and payroll through multitasking and clerical expertise

●Answered phone calls, provided solutions to client questions/concerns/needs, and transferred callers to appropriate parties as necessary in a timely, professional manner

●Brainstormed, designed, and created required forms in Microsoft Office for needs such as history & physicals, operative reports and discharge summaries

●Trained 15+ personnel on accessing work, filling out forms/spreadsheets, printing necessary documents, and operating applicable office equipment

●Coordinated with accountant to oversee financial matters such as payroll, vendors, billing, and end-of-year data in a fast-paced environment

Transportal Charlotte, NC

Supervisor March 2008 – January 2011

●Supervised team of 20 medical transcriptionists, including training team on company platform and specific other clinic systems using management and teamwork skills, achieving efficiency of 97% to 100%

●Managed time-off requests and formal Quality Assurance (QA) process through ability to handle multiple responsibilities efficiently and effectively

●Maintained close coordination and contact with clients on specific needs, including STAT requests through excellent prioritization skills and desire to help customers

Additional Experience

Northeast Medical Center Department Manager

●Analyzed turn-around time and personnel number and managed changes in platform settings in order to promote faster turn-around time between dictation and completion of reports, saving 15% annually

●Coordinated and communicated promptly with vendors on conversion to voice recognition dictation and transcription software, ultimately improving department performance by 15%

●Uncovered overbilling by vendor utilizing attention to detail, recouping $2k+

●Spoke at trade show discussing experience with BETA version voice recognition benefits compared to regular medical transcription after being selected by Dictaphone (Nuance)

Core Competencies

Interpersonal Communication (Verbal and Written), Microsoft Office (Word, Excel, PowerPoint, Outlook), Multitasking, Teamwork/Independent Work, Customer Service, Documentation, Payroll, Training, Negotiation

Education/Certifications

General Education Development (GED), New Prague Senior High School