Service Representative Customer

Deanna Duncan

1-765-***-**** ***********@*****.*** New Paris, OH 45347

SUMMARY

Communicative customer service professional motivated to maintain customer

satisfaction and contribute to company success. History managing large amounts of

inbound calls and sustaining satisfactory relationships with customers. Offers skill with

CRM systems paired with outstanding active listening and multitasking abilities

SKILLS

* Microsoft Windows + Full results: Familiar

+ Languages + Customer focus & orientation — Familiar

+ English - Fluent + February 2022

« Assessments + Responding to customer situations with

+ Sales skills — Familiar sensitivity

+ December 2021 + Indeed Assessments provides skills

* Influencing and negotiating with tests that are not indicative of a license

customers or certification, or continued

+ Development in any professional field

EXPERIENCE

Merchant Sales Representative, Webs antique mall, June 2021-Current

Centerville, IN

+ Fostered relationships with customers to expand customer base and retain business.

+ Improved overall customer purchasing experiences to promote steady revenue

Developed key customer relationships to increase sales.

* Created successful strategies to develop and expand customer sales

Owner/Operator, JDS STAMPS AND VINTAGE GOODS, February 2017-Current

New Paris, OH

+ Conducted market research activities and competitive analysis to facilitate

implementation of aggressive company marketing strategy.

+ Led startup and creation of operational procedures and workflow planning,

+ Promoted store offerings through newspaper advertisements, catalogs and brochures

to attract new customers.

+ Oversaw project execution, phase progress, workmanship and team performance to

drive on-time completion of deliverables.

+ Analyzed client business needs and assisted in determining appropriate resources

and strategies.

Customer Service Representative, Going Green Solar, January 2014-May 2017

Phoenix, AZ

+ Demonstrated excellent communication skills in resolving product and consumer

complaints.

+ Educated customers on special pricing opportunities and company offerings.

+ Maintained knowledge of current promotions, exchange guidelines, payment policies

and security practices.

+ Upheld quality control policies and procedures to increase customer satisfaction.

+ Asked probing questions to determine service needs and accurately input information

into electronic systems.

Housekeeper, Fairfield Inn & Suites, February 2008-June 2010

New Paris, OH

+ Cleaned and maintained hotel rooms and laundry loved this job.

Leasing Manager, Duncan property management, September 1999-May 2009

Richmond, IN

+ Received, checked and processed applications for new leases.

* Collaborated with property managers to keep units ready for new tenants and oversee

smooth moves.

+ Ran background checks on potential tenants to evaluate criminal records and credit

statuses.

+ Wrote and filed reports each day on current leasing activities

+ Provided potential tenants tours of properties

+ Answered calls and responded to inquiries from various parties using strong active

listening and open-ended questioning skills to resolve problems.

+ Met with clients to negotiate management and service contracts

EDUCATION AND TRAINING

GED

GED Testing Phoenix AZ, Phoenix Arizona, AZ January 2014

IT Security, American InterContinental University, Chicago IL

+ Currently attending

Willing to relocate: Anywhere

Contact this candidate