Entry Clerk Data
Resume:
Monica Torres
*** ********** *** *** ******* TX *8223
************@*****.***
Cell Phone: 830-***-****
SUMMARY
Dedicated Supervisor/CSR with 10+ years of experience combining management and excellent customer service expertise in SSI/Medicaid eligibility. Looking for a position as a work from home Data Entry Clerk in a fast growing company with room for advancement.
EXPERIENCE
Alorica
Customer Service Specialist
February 2022 - May 2022
●Assisted clients with inbound calls pertaining to all deposit/retail banking needs.
●Transferred clients to appropriate departments.
●Used Microsoft and Excel to complete daily statistics pertaining to my work.
●Completed Compliances on a daily basis.
(MCR) Medical Capital Recovery at SW General Hospital San Antonio Tx
Supervisor
June 2000 - February 2006
●Supervised 15 employees
●Assisted in completion of SSI/MEDICAID Applications to patients that were eligible for assistance.
●Made sure each and every employee with MCR was HIPPA certified.
●Overlooked other clerical staff and provided training and orientation to new staff.
●Attach appropriate files to incoming correspondence requiring replies.
●Use computers for various applications, such as database management and word processing.
●Recommend and implement measures to improve work methods, and outstanding customer services.
●Prepare, compile, and submit reports on work activities.
●Input new patients information into the database as well as updated current patients information.
●Explain and demonstrate work tasks to new workers or assign training tasks to experienced worker
Cardon HealthCare Network
May 1995 - June 2000
●Transfer calls to appropriate individual's.
●Scheduled phone appointments for patients with the Social Security Administration Office.
●Review work done by others to ensure that company format policies are followed, and recommend revisions.
●Assisted with completion of SSI/Medicaid Applications. ● Made sure all employees were HIPPA certified
SKILLS
●Supervisor for 5 yrs
●Type 80 WPM
●10 Key
●Self-Motivated
●Basic Computer Skills
●Great Phone Etiquette
●Team Player
●Proficient in Microsoft Word Excel and PowerPoint
●3 months of wfh call center experience
EDUCATION
South University
July 2020 - February 2022
Unable to obtain my BA in Psychology due to previous employment.
Medical Billing & Coding
Career Quest College
2014-2015
Unable to obtain my degree due to unexpected circumstances.
G.E.D
Highlands High School
San Antonio Tx
August 1993-December 1995
●Obtained G.E.D
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