Service Representative Customer
Resume:
Olubukola
Croom
dammycroomi*@yaho
co
Atlanta, GA 30092
SUMMARY
Communicative customer service professional motivated to maintain customersatisfaction
and contribute to company success. History managing large amounts of inbound calls and
sustaining satisfactory relationships with customers. Offerss kill with CRM systems paired with
outstanding active listening and multitasking abilities.
SKILLS
® Customer relations ®@ High-energy attitude
@ Problem-solving abilities
EXPERIENCE
Customer Service Representative
Atlanta,GA
Sprint/ May 2021 to Nov 2021
@ Educated customers on special pricing opportunities and company offerings.
@ Maintained knowledge of current promotions, exchange guidelines, payment policies
and security practices.
@ Fielded customer complaints and queries, fast-tracking them for problem resolution.
®@ Provided outstanding serviceto new and long-standing customers byattending closely
toconcems and developing solutions.
® Consulted with customersto resolve service and billing issues.
Supervisor
Atlanta,GA
Holiday Inn Hotel and Suites/ Apr2019 to Feb 2020
®@ Resolved customer complaints and adjusted policies to meet changing needs.
@ Established and enforcedclear goals to keep employees working collaboratively.
® Complied with company policies, objectives andcommunication goals.
@ Evaluated processesand employee strengths to realign workflows with changing
business demands.
Picker Packer
Atlanta,GA
Honda/Mar2019 to Aug 2019
© Fulfilled orders quickly to accomplish challenging daily objectives.
@ Picked up heavy objects using proper lifting techniques to avoid personal injuries.
®@ Promoted workplace safetyand smooth production by keeping workspaces clean,
organized and free of hazards.
EDUCATION AND TRAINING
Bachelor of Arts: English LanguageAnd Literature
Tai Solarin University of Education Jun 2010
Nigeria, Ogunstate
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