RIKA FAVELAFALLBROOK, CA***-***-****

adspw1@r.postjobfree.com

OBJECTIVE:Seeking a permanent and challenging position where my past work experiences along with educational background may be an asset to the company for growth and advancement within the organization. EDUCATION:Certified Medical AssistantBryman College, San Jose, Ca

WORK EXPERIENCE

CALL CENTER AGENT

AppleOne- IDIQ, Temecula, CA 03/2019 - 07/2022

Answered 10+calls per hour, exceeding target call rates by 15%.Maintained a professional, friendly, understanding demeanor with customers at all times. Established thorough knowledge of protocols so customer inquiries could be answered efficiently, reducing customer wait times by 5+min.Outbound calls when delivery delays or billing issues ensued Collaborated with a team of 20+ people.

CUSTOMER SERVICE REP/SALES- REMOTE

COX COMMUNICATIONS 11/2010-05/2018

Performed sales work such as, greeting or assisting customers with questions about billing or services. Confer with customers by telephone to provide information about products or services. Enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments or arrange for billing.

CALL CENTER OPERATOR

Vista Community Clinic- Vista CA 09/2009-11/2010

Greeted callers and handled inquiries and appointments via telephone in a professional and timely manner.

Entered patients demographics and insurance information for each patient accurately in the computer. Contact patients via phone and text messages to schedule or confirm appointment times and to cancel and reschedule.

Entered and verified insurance policies and policy numbers. Answered all incoming and transfer calls in a timely and appropriate manner. Routed calls to different clinics and departments

MEDICAL ASSISTANT

Planned Parenthood, San Jose, CA 01/2004-09/2009

Prepare treatment rooms for patient examinations.

Record patients' medical history, vital signs or information such as test results in medical records. Interview patients to obtain medical information and measure their vital signs, weight and height. Assist physicians with procedures as needed. Performed routine laboratory test. Collect all copays or fees for services performed.