Housekeeping Manager Team Member
Resume:
Wendy LaRive Bourque
OBJECTIVE To obtain a job in which I can use my experience to benefit a company. I have over 20 years’ experience in the cleaning industry and running a team.
Bourque’s Cajun Country Store
Owner 2021-Present
Maintain and updating merchandise in the store.
Keeping accurate inventory records of all merchandise and product.
Keeping financial records of sales, taxes, rent, utilities, etc.
Working the POS system in the store.
Ordering all products for the store.
Traveling to Louisiana to pick up product and merchandise.
Created my own seasoning blend, “Bourque’s Cajun Country Seasoning”.
Visual merchandising and in-store marketing.
Social Media advertising for promotions and store updates.
Hosts parties, events and fundraisers for the store.
Keeping customers updated with new products and giving them great customer service.
Wendy’s Cleaning Service
Owner 1998-Present
Responsible for cleaning homes and commercial buildings.
Supervising and managing employees while inspecting their work to ensure cleanliness standards are met in all areas.
Training employees on safety and usage of cleaning equipment.
Training employees on COVID guidelines and how to deep clean areas.
Maintaining relationships with clients to better serve their needs.
Monitor employee’s appearance standards when out on a job.
Accounts Payable/Accounts Receivable
Coordinating cleaning schedules for clients.
Recruiting new clients and team members.
Conducting all interviews.
Maintaining accurate records for the business and employees.
Naskila Gaming (Casino)
Livingston, TX.
Housekeeping Manager 2016-2020
Initiated the cleaning process for the new facility and having it ready three weeks before opening.
Initiated with the cleaning process for the new addition to the facility and having it cleaned one week before opening.
Running a department of 50 or more team members while making work orders and scheduling.
Ensures procedures and safety precautions to be followed and enforced.
Monitored team member’s appearance standards as outlined in department and gaming policies.
Created a department policy and procedure manual for the team member’s to follow.
Ordering all supplies and training team member’s the responsible way to use the supplies.
Maintaining a budget and staying consistent with ordering.
Conducting all interviews to hire.
Attending all Manager Meetings, trainings and assisted in special events.
Responsible for performance appraisals, raises and promotions for the department.
Trained all team members on COVID deep cleaning.
Land Mark of Acadiana (Nursing Home)
Cade, LA.
Housekeeping Manager 2015-2016
Initiated the cleaning process for the opening of the new facility and having it ready.
Managed a department with 30 or more team members.
Making monthly schedules while maintain a budget.
Ordering all supplies for the department.
Supervised team members and inspected all areas and rooms.
Trained all team members on cleaning and safety.
Maintained the cleaning logs for the facility.
Healthcare Service Group
Account Manager/District Housekeeping Manager
Lafayette, LA
Housekeeping Manager for Amelia Manor Nursing Home 2013-2015
Managing a department of housekeepers to maintain the Nursing Home fully staffed and functional.
Payroll and Accounts Payable for the employees of the company.
Planned, scheduled, inspected work and assigned work to subordinate supervisor and/or team.
Demonstrated the ability to provide direction, leadership and training to the employees.
Supervised shift workers and inspected and approved contract workers.
Responsible for writing daily reports and work orders.
Enforcing all Life Safety/Security Procedures for the Nursing Home.
Providing instructions and training for safety usage of all cleaning supplies and equipment.
Responsible for 90-day and annual evaluations of the team members.
Cypress Bayou Casino/Hotel
Charenton, LA.
Guest Room Manager 2012-2013
Initiated the cleaning process for the opening of the new hotel.
Planned, scheduled, inspected work and assigned work to subordinate and supervised the team.
Demonstrated the ability to provide direction, leadership and training to the team.
External contact with agency personnel, public and outside vendors to resolve problems, purchase supplies and provide general information.
Ensured positive long-term effects on department with major savings in time, money, services and safety.
Assisted team members in achieving their goals at the casino and hotel.
Set and maintained positive influence for the team members.
Performed financial tasks such as estimating costs and preparing and managing budgets.
Responsible for 90-day and annual evaluations of team members.
Provided instructions for safety usage of all cleaning equipment.
Monitored team member’s appearance standards as outlined in the department and hotel and casino policies.
Created a department policy and procedure manual for the team members to follow.
Responsible for writing daily work orders and reports.
Enforced all life safety/security procedures for the hotel.
Cypress Bayou Casino
Charenton, LA.
Café Bayou Server/Cashier/Hostess 1995-1999
Seating, serving, cashiering and providing the best possible guest experience in the café.
Knowledge of the menu and specials to inform the guests.
Assisting with scheduling of the team members.
Assisted in expediting the food during busy times.
Answering the phone and taking orders.
Maintaining the work stations and tables cleaned and organized.
Assisted with the hiring and training of new team members.
EDUCATION
Jeanerette Sr. High / Franklin High Louisiana
Graduated / Diploma
Leadership Training
Safety Training
EDGE Training
Bloodborne Pathogens Training
Guest Services Training
LICENSE AND ACKNOWLEDGEMENT
Retail Store License
Food Handlers License
Bloodborne Pathogens certificate
Occupational License for Cleaning Service since 1999
Chitimacha Gaming License
Naskila Gaming License
Valid Driver’s License
References: Available upon request
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