Administrative Assistant Customer Service
Resume:
KB
Kathryn Bennett
Professional Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work History
City Of Fernley-Fernley Municipal Court - Court Administrator Fernley, NV
07/2012 - 05/2022
City Of Fernley - Public Works Administrative
Coordinator/Administrative Assistant
Fernley, NV
02/1998 - 07/2012
Maintained the flow of documents received and served through appropriate clerks up to judges and back to final destination.
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Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
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Hired, managed, developed, and trained staff, established and monitored goals, conducting performance reviews, and administered salaries for staff.
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Created and managed departmental budget. Reviewed and reconciled monthly and yearly financial reports. resolved financial discrepancies. Using a combination of OpenGov, Excel, and Court View data programs. Reported monthly to the City Council the financial status of the department.
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Developed and wrote the internal written procedures to ensure compliance and audit requirements, set by the Nevada Administrative Office of the Court, Minimum Accounting Standards.
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Create, structured and implemented the Zoom Protocols for the Municipal Court.
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Implemented and developed processes and procedures, to create Public Works Department, after incorporation in 2001. Developed and designed all forms and databases to be used intra-departmental.
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*.***********@*****.***
Fernley, NV 89408
Skills
● Data Communications
● Records and Database Management
● Policy Management
● Court Preparation
● Planning and Prioritization
● Financial and Operational Reporting
● Accounting Techniques
● Administrative Management
● Legal Requirements
● Industry Best Practices
● Training
Education
2021
National Center For State Courts
Williamsburg, Virginia
Certified Court Manager: Court
Management
2020
POOL/Pact
Carson City Nevada
Certificate of Professional Dev: Essential
Management Skills
2015
UNR-Essential Studies
Reno Nevada
Certificate of Professional Dev:
Supervisory Management
● Maintained master schedule and set up appointments. Managed filing systems for electronic and hard copy documents to keep organized records.
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Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions.
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Aided colleagues, managers, and customers through regular communication and assistance.
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Oversaw technical, operational, clerical, and customer service support activities.
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Responsible for the creation of City's first Consumer Confidence Report, which is required to be updated annually.
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Maintained current and compliant financial records, as well as water consumption monitoring and addressing variances through detailed analyses.
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Responsible for City's Water Rights Database, including preparing Water Rights Assignment Deeds, Preparing Staff Reports, and interacting with outside agencies.
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Actively monitored State Engineers website, to coordinate renewal of permits issued to City.
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Assisted customers with payment of Utility Connection fees, and issuance of Will-Serve documents.
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Accomplishments
Terminal Agency Coordinator-
(03-201*-**-****) Introduced and implemented the NCJIS/NCIC
(Nevada Criminal Justice Information System) (National Crime Information System) systems to be used daily by the Court and Legal personnel within the City of Fernley. Wrote and updated policies and procedures to ensure compliance with State and FBI compliance requirements. Participated in many audits conducted by the State. The department was successful in all of their audits.
CP CONSTRUCTION GROUP
P.O. Box 2522
Fernley, Nevada 89408
cpconstgroup.com
NV License #84662
September 7, 2022
Prospective Employers
c/o Kathy Bennett
PO Box 1163
Fernley, NV 89408
Re: Letter of Recommendation
To Whom It May Concern:
I’m writing this Letter of Recommendation because I want to try to explain what a valued employee Kathy Bennett might be in your organization. Kathy Bennett was continuously employed by the City of Fernley for over 24 years. Many of those years were spent in the Public Works Department and 5 of those years were spent under my supervision as I served as the Public Works Director. Kathy has some unique skill that have been developed within the organization as well as some skill that would transfer to almost any administrative position. First, Kathy has gained some very valuable knowledge regarding water rights in Nevada. Kathy handled water rights for the Public Works Department from the initial dedication from developers through the renewal of permits with the State of Nevada Division of Water Resources. This experience placed Kathy in a unique position within the City as one of the only employees, beyond the Public Works Director, who regularly handled this valuable asset.
During my tenure as Public Works Director, the City of Fernley experienced a growth rate of up to 18%. At one time, Lyon County was the fastest growing county in the United States and Fernley was the fastest growing municipality within that fastest growing county. Kathy was responsible for coordinating the Public Works Department’s entitlement process that included coordination of development submittals, water rights dedication, plan review, and the City’s Quality Assurance Program. It should also be noted that during that period, over $100M in Capital Projects were constructed to support this growth and Kathy participated in the coordination of these projects as well. Kathy has excellent interpersonal skills; executes her tasks at a very high level; and has the experience necessary to provide suggestions for improvements of almost any administrative process. Kathy was a valued employee, and I would not hesitate to hire her myself if the opportunity were to arise in the future. If you have any questions, don’t hesitate to contact the undersigned at 775-***-**** Respectfully submitted,
CP Construction Group
Lowell Patton
Operations Manager
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