Banquet Server Customer Service
Resume:
JAIME
GARZA
PROFILE
Professional customer service-oriented Banquet Server with over 22 years of experience in the hospitality industry. Excellent interpersonal skills with focus on guest satisfaction when interacting with patrons.
CONTACT
PHONE:
*******@*****.***
KEY SKILLS AND CHARACTERISTICS
Excellent listener
Friendly courteous, service oriented
Poised under pressure
Staff training and coaching
Quality assurance
Solid written and verbal communication
WORK EXPERIENCE
Banquet Server
JW Marriot Hotel-San Antonio, TX
02/2014-03/2020; 05/2021-09/2022
Stayed up to date on menu changes to offer current and accurate information to help customers select optimal meal choices based on individual preferences.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet consumer needs.
Production
HEB-San Antonio, TX
10/2012 to 02/2014
Inspected final products to assess compliance with quality standards and established tolerances.
Cut meat products with slicing equipment according to size specifications.
Sanitized surfaces to maintain cleanliness of food service area.
Packaged finished products, including steak wraps, cubed steak, fajitas, stroganoff packages, and ready to eat products, for storage and shipment.
EDUCATION
Harlandale High School
May, 1990
High School Diploma
CERTIFICATIONS
Food Handler Certification #L2-TXFH-436868
TABC Seller Certification #8758433
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