JAIME

GARZA

PROFILE

Professional customer service-oriented Banquet Server with over 22 years of experience in the hospitality industry. Excellent interpersonal skills with focus on guest satisfaction when interacting with patrons.

CONTACT

PHONE:

210-***-****

EMAIL

adsprv@r.postjobfree.com

KEY SKILLS AND CHARACTERISTICS

Excellent listener

Friendly courteous, service oriented

Poised under pressure

Staff training and coaching

Quality assurance

Solid written and verbal communication

WORK EXPERIENCE

Banquet Server

JW Marriot Hotel-San Antonio, TX

02/2014-03/2020; 05/2021-09/2022

Stayed up to date on menu changes to offer current and accurate information to help customers select optimal meal choices based on individual preferences.

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet consumer needs.

Production

HEB-San Antonio, TX

10/2012 to 02/2014

Inspected final products to assess compliance with quality standards and established tolerances.

Cut meat products with slicing equipment according to size specifications.

Sanitized surfaces to maintain cleanliness of food service area.

Packaged finished products, including steak wraps, cubed steak, fajitas, stroganoff packages, and ready to eat products, for storage and shipment.

EDUCATION

Harlandale High School

May, 1990

High School Diploma

CERTIFICATIONS

Food Handler Certification #L2-TXFH-436868

TABC Seller Certification #8758433

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