Irene Pacalda Ganzan

#*** *** ***** *&M Ramonal Building, Brgy.32, Justo Ramonal St., Cagayan de Oro City

+63-967-***-****

adsprm@r.postjobfree.com

Dedicated Data Encoder in Retail Industry with a background in customer service. Has an ability to establish and maintain excellent communication and relationships with customers. Friendly and outgoing with an ability of making others feel comfortable and de-escalating tense situations. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, fast-learner and ready to join in my next team.

Work Experience Data Encoder

02/2021 to Present

Kevin Enterprises, Inc. (Head Office)

J.R. Borja, Pres. Roxas St., Cogon, Cagayan de Oro City Entering data

maintaining databases and client files

managing hard copies, scanning documents and handling other data-related tasks

Entering accurate data while following all regulations and maintaining confidentiality

reviewing list of tasks and rank them according to priority Transcribing information from recordings and manually entering data into spreadsheets or databases

Reviewing data for accuracy and making changes if necessary, including identifying errors and making corrections

Transcribing information from recordings and manually entering data into spreadsheets or databases

Reviewing data for accuracy and making changes if necessary, including identifying errors and making corrections

Data Encoder

10/2011 to 02/2021

Kei Mart (Kevin Enterprises, Inc. Branch)

J.R. Borja Cor., Capt. Vicente Roa St., Cogon, Cagayan de Oro City Entering datamaintaining databases and client files managing hard copies, scanning documents and handling other data-related tasks

Entering accurate data while following all regulations and maintaining confidentiality

reviewing list of tasks and rank them according to priority Transcribing information from recordings and manually entering data into spreadsheets or databases

Reviewing data for accuracy and making changes if necessary, including Transcribing information from recordings and manually entering data into spreadsheets or databases

Reviewing data for accuracy and making changes if necessary, including identifying errors and making corrections

Sales Clerk

04/2011 to 10/2011

Ororama Superstore

Carmen, Cagayan de Oro City

Greet customers and inquire about their needs

Take inventory, stock, and restock merchandise

Advise customers and assist when needed to locate or replace products Assist customers with purchases

Work with other team members and leaders to ensure a high-quality customer experience

Assist with preparations for displays

Track sales and keep copies of receipts

Compile customer receipts and monitor incoming and outgoing cash flow Update customer profiles, loyalty accounts, and preferences Meet established sales quota

Clean, clear, and tidy debris as needed

Cashier

07/2003 to 01/2009

Kei Mart (Kevin Enterprises, Inc. Branch)

J.R. Borja Cor., Capt. Vicente Roa St., Cogon, Cagayan de Oro City Process sales transactions

Calculate the cost of products or services

Accept payments

Calculate and return change when required by the payment method Maintain adequate change denominations in the cash drawer and request additional change

Answer customer questions about products or services Reconcile cash drawers and sales receipts

Report issues with equipment

Skills Multitasking Skills

Fast Learner

Time Management Skills

Ability to work in a Team

Ability to work under pressure

Communication Skills

Adaptability

Patience

Above Average Typing Skills

Basic Computer Operations

Education Bulua National High School

High school or equivalent

Major in Drafting

Bulua Cagayan de Oro City

06/2002 to 04/2003

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