Customer Support Project Manager

Phani Kallakuntla Email: ****************@*****.*** Mobile: +91-924*******

Objective

An accomplished & versatile PRINCE2, SIX SIGMA Green Belt and CCNA Certified Telecom Project Manager with 23+ Years of experience in supervising manpower and directing projects such as systems integration, configurations, de-installations, engineering initiatives, and 24/7 NOC managed services; seeking assignment as NOC Manager, Team Manager, Field Operations Manager, Switch location lead or similar assignments with organizations of high repute preferably in Telecom Industry.

Profile Summary

Enterprising & Trustworthy Telecom Project Manager who has effectively contributed to enhancing organizational processes through initiatives geared towards lowering risk, heightening productivity & improving internal controls, with analytical bent of mind and proven track record of stamping success in uncertainties & challenges across Project NOC, Field Operations, Telecom switch L2/L3 support

Project planning, implementation, delivery, managing of internal/external stakeholders for successful project outcomes.

Capability for problem solving, decision making, sound judgment, assertiveness, strong interpersonal skills, team building.

Experience of field implementation & operations management of Copper, Fiber, PRI, BRI, Leased lines, ILL & Broadband.

Telecom Domain Switches Installations, de-installations, Operations & Maintenance

Access products integration & configuration of LUCENT, UTStarcom, MSAN.

Transmission Mux integration, implementation &configuration (SDH, PDH)

Internal/External POI integration &migration as well as BSNL AT activate.

Analyzing Node Level performance.

People’s Manager who leads by example; nurtures team members, fuels employee productivity & performance through impactful training, mentoring and leveraging a motivational leadership style

Areas Of Expertise

Project Management

End-to-End Customer Support

Field Management

Stakeholder Management

Resource Management

Material & Inventory Control

Quality Service Assurance

NOC Management

Budget and Cost Control

Vendor Management

Mentoring peers

L3 Support

Notable Accomplishments Across the Career

Got VP Recognition award for doing 200 cell sites retrofit in one day.

Got VP Recognition award for doing individually 20 nights in NOC for Monitoring Transmission & Switch.

Got COO Recognition award for developing AXE & GMSC Ericsson switch online rop monitoring scripts.

Got Team Recognition for developing atomized scripts for finance date such as SUB data & forms.

Got COO Recognition for completing 1000PRI’s & 55000WLN subscriber customers from Lucent to NGN C5 switch.

Got Recognition by CNOC Head for integrating all the South India switches to CNOC Mumbai & given training for CNOC team.

Got recognition by Circle GM for de-installation, installation, and commissioning & RA clearance of Lucent WLN switch.

Got Recognition by Circle GM for given training to 10 new members regarding 5ESS Lucent WLN switch.

Got Recognition by Switch Head for optimization of E1’s in all AP Lucent Switches.

Got Recognition mail by AT&T team for work satisfaction on customer issues.

Work Experience (Total 23+Years)

NOKIA SOLUTIONS AND NETWORKS: L2 Specialist in GDC – Chennai Nov 19 to till date

Project: A&T Lucent switches of USA

Level 2 & 3 Fault management support for A&T 2500 lucent switches and improvement in performance of switches.

Troubleshooting Switch fault, diagnostics, and resolution of fault tickets from NMA and TROUT.

Involve in troubleshooting of basic translation issues using translations verification tests, test lines, and signalling applications.

Scheduling technical calls, activating management notification and escalation process

Diagnosing and resolving the tickets within SLA

TATA COMMUNICATIONS TRANSFORMATIONS SERVICES: Telecom Analyst –Noida Dec 18 to Oct 19

Project: NBN Broadband Project of Australia

Responsible for L3 Desktop Forecasting Analysis of Node (DSLAM) for improvement in performance of customers.

Collecting customer data from Tableau and Cu-perf for analysing.

Performing various test like NBLT, SELT, DELT, LQD (Line Quality Diagnostics), LSD (Line state diagnostics) on Customer AVC.

Proactive analysis and testing of Network using HLOGs, SNR, Bit Loading, QLN through Network Graphs.

Incident management using BMC Remedy Tool.

Analysing the broadband services at node level and sending TTN (Test the Network) pack to onshore vendor team for rehab.

TATA COMMUNICATIONS TRANSFORMATIONS SERVICES: Switch O&M Manager–Hyderabad AUG 17 to Nov 18

Project: Aerial to Underground conversion in Hyderabad Zone JUL 18 to Nov 18

Collecting data of Aerial fiber to Underground conversion links and verifying the permission letters of MCH with Contractors.

Conducting AT of the fiber link Trench in all aspects.

After physical site verification preparing plan with Fiber O&M engineers as well as with contactors for fiber splicing.

Taking the entire customer data of the fiber links as well as permissions from concern CRM before doing the activity.

With field team & NOC coordination completing the fibre splicing and ensuring all customer links restored.

Taking the as built diagram from field team & updating in data base.

Project: De-installing switched off BTS & BSC JAN 18 to MAR 18

Successfully migrating the BSC traffic by reutilizing the low traffic E1’s which saved 5 million.

Coordinating with vendors & field members daily regarding the de-installation schedule.

Tracking the pending issues daily and coordinating with IP teams for resolution.

Monitoring reverse logistics for deinstalled BSC & BTS material.

Other Responsibilities:

Driving team for maintaining Network ASR up to 99% by closing customer complaints with in MTTR.

Completed LI migration from E1 to MPLS & de-installed unwanted Servers which related to savings of 1 million.

Participated and successfully completed Term Cell Audit.

Completed TERM CELL TEC CDMA testing in ELURU, KAVAILI& SURYAPET.

TATA COMMUNICATIONS TRANSFORMATIONS SERVICES: Area Switch O&M lead–Tirupati SEP 14 to JUL 17

Project: In Switch BSCs Relocation JUN17 to JUL 17

Prepared plan for BSC data base shifting from existing switch to another switch.

Created BSC / POI, ater (E1) argumentation &signalling link configurations in GSM MSS/MGW.

Executed BSC data base shifting without outage by coordinating with field team.

Prepared plan in all aspects for de-installing switch by guiding vendor which related to savings of 6million.

Other Responsibilities:

Maintained Network ASR of 5 districts up to 99% by closing complaints with in MTTR.

Done BSNL POI AT completed for 5 districts.

Handled individually Area stores also successfully completed internal/external audit.

Prepared whole GSM state network switches data base end to end.

TATA TELESERVICES LTD: Deputy Manager Switch Field Force – Hyderabad AUG 09 to AUG 14

Project: SIX SIGMA Green Belt – Identification of inactive/Unutilized PRIs & converting New Business. JUN 10 to SEP 10

Taking switch alarm dump daily verifying the alarms are genuine or not with switch database & extracted the PRI alarms.

Scheduling meeting with marketing & field teams daily regarding the PRI alarms in switch.

Sending the PRI alarms to field & CRE teams for verification, post verification preparing unwanted PRI’s for deletion.

By executing the project there was 5 million savings to the company.

Project: Switch Relocation AUG 09 to JUN 10

Prepared plan for customer data base shifting from existing switch to another switch.

Executed customer data base shifting without outage by coordinating with field team.

Prepared plan in all aspects for installing switch &guiding vendor for installation process.

Commissioned switch as per RA format, rerouted the customer base back to relocated switch by saving 5 million.

Also optimized servers in MSC location which related to savings of 3 million.

Other Responsibilities:

Responsible for maintenance of C-DOT and LI servers.

Played key rolein implementation of Intelligence Bureau CMS C-DOT server in Shamshabad, Hyderabad.

Responsible for New Software Upgradationactivitiesfor wire line switches.

Individually maintained MSC stores also successfully completed internal/external audit.

Actively participated in MNP implementation activity for 60K customers.

Engineer NOC Switch - Hyderabad JUL 05 to JUL 09

Solving the WLN / WLS switch database errorsand customer configuration errors.

Rectifying Ringer issues by preparing configuration plan in all circle wire line switches.

Configuration of ISDN BRA, ISDN PRA, CENTREX and PABX services of all circle WLN Switches.

Responsible for RETROFITS of ECP, Wireless / Wire line and involved in Software up gradation.

Created & managed Password authority for entire circle users of all wire line switches.

Arranged Switch related database to TCS for developing NMS for entire circle.

Done the carrier enhancement in Lucent Wireless Switch for various Cell sites.

Engineer NOC Transmission - Hyderabad JAN 02 to JUL 05

Solving the Database errors in TX configuration.

Responsible for Software up gradation Transmission equipment’s & servers.

Maintained E1 day to day database changes of whole circle Transmission network.

Extracting, publishing & analysing TX alarm reports & coordinating with FF for resolving.

Responsible for monitoring of entire circle microwave, fiber & Tx Mux of STM 16/1 as well as DWDM.

Coordinating with all stake holders for completion of Planned Event activates.

Updating & publishing report of day-to-day releases & outages to the whole Company.

O&M Field Engineer - Hyderabad FEB 01 to DEC 01

Responsible for growth, Integration and testing of Access products like AIU/RAIU/Any media.

Inspection of implementation works copper & fiber.

Preventive maintenance of transmission mux, access products, cell sites & Concentrated Service Areas (CSA).

Planning and implementation of new data circuits Nx64, ISDN, and 2MB&maintaining up to 99% SLA.

Avantel Softech ltd: Customer Support Engineer - Hyderabad NOV 00 to JAN 01

Customer support engineer reporting to the General Manager regarding customer complaints status.

Implementations of line drivers like 64kbs, which are having ISDN-U-INTERFACE circuit with 2B1Q.

Testing of Nx 64, E1-E1modems, digital systems like HDSL and G.703 – V.35 interface converters.

ARM ltd: Assistant Engineer - Hyderabad AUG 99 to OCT 00

Offering of 2GC & 8GC Digital Microwave Radio’s to DOT.

Completed DOT PQT testing of 2GC, 8GC, 2/8 OLTE & 2/8 Optimux.

Implemented of 8GC in Dharmavaram & completed in scheduled time.

Done PQT testing of 8GC for DOT on behalf of ITI Bangalore.

General Communications Ltd: Marketing Executive of EPABX (ACCORD) – Hyderabad AUG 98 to JUL 99

Reporting to Marketing Manager regarding the market survey report, follow-ups with Customers regarding payments.

Implementation of the units at customers place in time.

Professional Certification

CCNA ROUTING & SWITCHING CSCO12940388

PRINCE2 FOUNDATION.

PRINCE2 PRATITIONER.

MOTOROLA SIX SIGMA GREEN BELT & 2 YELLOW BELTS.

AUTOCAD 2D certification

C, C++ and Linux

Academic Qualifications

Diploma in Electronics & Communication Engineering – from State Board of Technical Education Training, India.

Personal Details

Date of Birth : 00-00-0000

Nationality : Indian

Blood Group : 00

Address : Hyderabad

With my experience and efficiency, I can deliver results that exceed expectations if I get an opportunity to work in your organization. I will work with full co-operation and stand for company’s good achievements.

I hereby declare that the information furnished above fair & correct.

Phani Kallakuntla

Contact this candidate