Customer Service Care

ASHA THAPA

Email: ************@*****.***

Mobile: +1-365-***-****

Summary

Customer Service Executive with 8+ years of overall experience possessing strong leadership qualities and excellent inter-personal and customer interfacing skills. Ability to quickly understand scenarios and formulate efficient solutions to meet complex needs and crisis management.

Key Skills:

In-depth knowledge in the fields of marketing, advertising and management

Excellent writing and speaking skills

Capability of writing, editing and proofreading contents

Highly skilled at organizing large portfolio of work

Ability to manage multiple tasks simultaneously

Exceptional creativity and innovation skills

Educational Qualifications:

Master's Degree in Mass Communication and Journalism from Sikkim Manipal University, Salt Lake, Kolkata, India, 2010-2012.

Bachelor's Degree in Hindi from Sambalpur University, India, 2008.

C. H. S. C (12th) in Arts, (Orissa Board), India, 2004.

H.S.C. (10th) (Orissa Board), India, 2002

Professional Experience:

Quantum Connect Services Pvt. Ltd. Ruby Park, Kolkata.

Designation: Call Centre Executive (American Online Pharmacy, United States).

Duration: 6th July 2009 – 17th March 2017.

Limtex Infotech Limited. Salt Lake, Kolkata.

Designation: Associate (XLN Telecom Process, United Kingdom).

Duration: 12th June 2009 – 25th June 2009.

Wipro Limited. Salt Lake, Kolkata.

Designation: Technical Support Associate (Hewlett Packard Process, United States).

Duration: June 2008 – March 2009.

Awards and Recognition:

Awarded with GEMS OF ROURKELA certificate for drafting the best Short Story and winning the Debate competition held in 2008.

Awarded with MAGNUS Certificate of Appreciation for winning the GK competition in 2008.

Technical Proficiencies:

Operating Systems

WINDOWS XP/ VISTA/ 7/ 10\

Office Applications

MS-OFFICE, POWERPOINT, WORD

Spreadsheet

MS-EXCEL

Behavioural Skills:

Strong Adaptability

Target Oriented Nature

Promptness & Punctuality

High customer centricity and flexibility

Hobbies & Interest:

Reading story books

Internet browsing regarding current affairs

Work Authorization

On Open Work Permit since July 2020 in Canada

Personal Profile:

Name : Asha Thapa

Sex : Female

Marital Status : Married

Spouse : Suman Ball

Nationality : Indian

Languages Known : English, Hindi, Nepali, Bengali and Oriya

Address : 90 Bucksaw Street, Brampton, ON L7A 4P8.

Phone No : +1-914-***-****

Date of Birth : 11th November 1987

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Brampton, ON (Asha Thapa)

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