Support Representative Customer Service

Tina Panzarella

**** *. ******, ******** ** *****-3048 (c) 312-***-**** (e) ***********@*****.***

Career Focus

I am a person that enjoys helping my customers. Whether in my stylist chair, over the

Phone or online, I believe they are the backbone of our business. My mission is to make

every customer happier than they were before they contacted me.

Skills

Type 75 WPM

Advanced Computer knowledge

15 years customer service skills

Pleasant and professional demeanor

LivePerson knowledge

Salesforce experience

Flexible work schedule

NetSuite experience

Experience

2021- 2022 Malik Lighting and Sign Palatine, IL

Project Coordinator

Assist customers in placing orders

Providing the customer our estimate

Billing and receiving payments from customer

Obtain building permits

Validate architectural draws and dimension specifications

September 2019-February 2020 Dyson Naperville, IL

Technical Support Specialist

Assist customers in troubleshooting full line of Dyson machines

Walk through repair options and procedures

Schedule repairs and UPS deliveries

Sales

De-escalate calls

File UPS lost stolen package claims

November 2017-April 2019 Global Granite and Marble Niles, IL

Assist homeowners in picking the proper stone to complete their kitchen

Concierge level customer shopping experience

March 2017-December 2019 Amazon Inc. Mundelein, IL

Receive and deliver packages to customers

October 2016-March 2017 iCanvas Art Morton Grove, IL

Seasonal Customer Support Representative

April 2016-October 2016 American Airlines O’Hare Airport Chicago, IL

Gate Agent

June 2014-May 2016 Land of Nod Morton Grove, IL

Live Chat Representative

Assist customers in placing, changing and cancelling orders

Answer questions about products or orders

Answer email customer correspondence

Update accurate notes in order details

February 2014-October 2014 Protective Asset Protection Bannockburn, IL

Customer Service Representative

Answer incoming phone line and assist

customers filing repair and GAP claims

October 2013-January 2014 LTD Commodities Bannockburn, IL

Seasonal Customer Service Representative

Answer incoming calls, answer questions about products

and place orders for customers, track orders and help with billing questions

December 2012-June 2013 Red Door Salon and Spa Deerfield, IL

Hair Colorist

June 2012-December 2012 Fantastic Sam's Harwood Heights, IL

Hair Stylist

Sept 2007-June 2008 American Imaging Management Deerfield, IL

Quality Improvement Performance Initiative Reviewer

Analyze flow of cases in customer service ques

Random audit of closed cases

Identify problem areas

Create new protocol to correct problem area

Report to Senior Management all data

Recommend actions to move company forward

Jan 2007-Sept 2007 Assistant to the Director of Education

Helped to create new training program

Created and maintained records of Educational programs

Created new training curriculum

Trained new employees

Beta tested proprietary computer software

Trained current employees on new computer software

Nov 2004-Jan 2007 Customer Service/Referral Specialist

Assist medical staff in obtaining pre-authorization for high tech radiology exams such as MRI, CT and PET scans, Customer Service was the focus of job

Education

2011-2012 Tricoci University of Beauty Culture Chicago, IL Licensed Cosmetologist

A Average

1996 to 1998 Triton College River Grove, IL, Associate of Science Degree Surgical Tech Certificate

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