Medical Assistant Customer Service
Resume:
Elegance Ford
Mansfield, TX *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Dallas Renal Group - Arlington, TX
August 2022 to Present
Provide overall support for Physicians and office operations. Prepare patients for examination.
Take patient histories and vital signs. Update electronic medial records. Obtain records from referring physicians.
Answer phones and schedule appointments..
Scheduling of tests, treatments, and obtaining prior authorizations. Triage telephone calls for referral to physician.
Sit Leader/ Behavior Specialist
City of Las Vegas Safekey - Las Vegas, NV
July 2016 to Present
Present 416 N 7th St, Las Vegas, NV 89101
Job Duties
• Performs a variety of duties of a specialized nature.
• Organizes and conducts structured and unstructured programs
• Organizes and leads programs to include arts and crafts, storytelling, quiet games, recreational games, outside playtime, homework assistance, and other special activities.
• Schedules work shifts of assigned safe key instructor staff;
• monitors work performance of assigned safe key instructor staff and reports performance to assigned supervisor.
• Answering phones
• Emailing.
• Leadership Role
• Customer service
• Microsoft word
Customer Service Representative
U-Haul Moving & Storage - Las Vegas, NV
December 2020 to October 2021
My previous position as a Customer Services Representative, i had many different task that was required of me. Many such as answering phones, sending emails, cleaning trucks, setting reservations with many other duties.
Behavior Technician
Portals - Las Vegas, NV
January 2016 to June 2017
with the public and mental health community for the purpose of supporting individual student development goals.
Administers programs and services for behaviorally or emotionally disturbed students for the purpose of improved functioning and ensuring program eligibility and compliance with established guidelines.
Assists in developing interventions, functional behavior assessments and behavior plans for the purpose of providing a safe and effective educational environment for students with challenging behaviors.
Assists in developing procedures and training materials for district staff involved with students with challenging behaviors for the purpose of enhancing programs for students and ensuring that program operations are in compliance with established guidelines.
Conducts workshops, training, in-service presentations, etc. in classroom management techniques and other topics for the purpose of developing skills and establishing effective relationships with behaviorally or emotionally disturbed students.
Coordinates handling of child abuse and neglect cases through contact with school staff and outside agency personnel for the purpose of complying with mandated requirements.
Participates in a variety of meetings, workshops and committees for the purpose of conveying and/ or gathering information required to perform functions and remaining knowledgeable with program guidelines.
Appointment Scheduler
Prudential's Platinum Elite - Las Vegas, NV
February 2013 to December 2015
7475 W. Sahara Blvd.
West Las Vegas NV 89108
Job Duties
Scanning information into computers
Faxing
Emailing Customer's
Answering/calling out to customers
Copying while scanning information into the computer
Schedule appointments for our supervisor
Setting customers up with agents
Organizing files
Education
Associate's degree in Massage Therapy
Northwest Career College - Las Vegas, NV
August 2019 to Present
High school diploma or GED
Desert Rose High School - Las Vegas, NV
May 2011 to August 2019
Bachelor's degree
Skills
• Childcare
• Classroom Management
• Presentation Skills
• Applied Behavior Analysis
• Behavioral Health
• Autism Experience
• Tutoring
• Developmental Disabilities Experience
• Computer networking
• Sales
• Telemarketing
• Special Education
• Behavioral Therapy
• Windows
• Experience Working With Students
• Individual / Group Counseling
• SharePoint
• Microsoft Excel
• SharePoint
• Computer literacy
• Microsoft Word
• Behavior Management
• Filing
• SEO
• Typing
• Social media marketing
• Human resources
• Cash handling
• Accounts payable
• QuickBooks
• Teaching
• Early childhood education
• E-commerce
• Toddler Care
• Pivot tables
• Oracle
• DocuSign
• Event Planning
• Property management
• Research
• Communication skills
• Computer skills
• Time management
• Google Suite
• Salesforce
• Data collection
• Documentation review
• Customer service
• Microsoft Office
• AS400
• Operating systems
Certifications and Licenses
CPR Certification
First Aid Certification
BLS Certification
Certified Medical Assistant
Assessments
Customer focus & orientation — Completed
January 2022
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Work style: Reliability — Familiar
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Data entry: Attention to detail — Completed
March 2022
Maintaining data integrity by detecting errors
Full results: Completed
Delivery driver — Completed
March 2021
Interpreting instructions, reading maps, and solving problems. Full results: Completed
Early childhood development — Completed
December 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Retail customer service — Completed
December 2021
Responding to customer situations in a retail setting Full results: Completed
Project timeline management — Completed
March 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Work motivation — Highly Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Elementary school classroom management — Proficient December 2021
Managing behavior in elementary school classrooms
Full results: Proficient
Attention to detail — Completed
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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