Center Representative Customer Service
Resume:
Rose Ellington
West Valley UT, *****
***************@*****.***
Work Experience
Front Desk Clerk
Ramada Inn
Salt Lake City, UT
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions. Maintained clean and presentable reception area to maintain professional business reputation. Cashier
05/2012 to 09/2014
Ross
Salt Lake City, UT
Assisted with purchases, locating items and signing up for rewards programs. Trained new employees in cashiering procedures, offering assistance in resolving issues. Trained new team members in cash register operation, stock procedures and customer service. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Learned roles of other departments to provide coverage and keep store operational. Assisted customers with account updates, new service additions and promotional offers. Customer Service
09/2010 to 02/2012
Dollar Financial
Salt Lake City, UT
Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Educated customers on special pricing opportunities and company offerings. Call Center Representative
04/2008 to 06/2010
Alorica Call Center
Salt Lake City, UT
Documented customer inquiries and feedback, including service delivery suggestions in company database. Asked probing questions to determine service needs and accurately input information into electronic systems. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Skills
Customer Service
Multi-line phone systems
Attractions and amenities knowledgeable
Payment processing
Cash transactions
Hospitality services
Listening skills
Education
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