Customer Service Packer

Kevin R. Williams

Phoenix, *****

602-***-**** *******@*****.***

Objective:

To obtain a career enhancing strong work ethics, displaying hard work, critical thinking skills, excellent leadership skills, proficient in computer skills and having a positive attitude. I want to join a team that offers challenge and growth opportunities.

Experience

Natural Partners, Phoenix, AZ. Dates of Employment

03/2018-04/2020

Job Title: Picker/Packer

Responsibilities:

Picking and Packing of Sales Orders

Receiving, auditing, and storing products

Other duties as assigned.

Convergys/ Phoenix, AZ. Dates of Employment

5/2016-2/2018

Job Title: Customer Service/ Tech 1 Support

Responsibilities:

Supported customers from around the country that need assistance with troubleshooting software, general inquires, chat assistance.

Assisted customers with new or existing account(s) by activating or upgrading cellular and electronic device(s), and troubleshooting said device(s) when need be.

• Conducted various customer service duties as well as processing payment and validate banking

Information and confirming that payment process for the client(s) and the consumer(s) as well.

Adecco / UTC Aerospace Systems, Phoenix, AZ. Dates of Employment

10/2013-01/2016

Job Title: Engineering Tech/Packer

Responsibilities:

•Inspected, tested and packed evacuation slides into compartments.

•Assembled and completed paperwork in reference to parts and part numbers.

•Conducted functional test on all units to ensure that quality standards are met, including all preparatory work (vacuuming, pulling out wrinkles).

•Followed detailed packing instructions from packing manual to complete functional tests and packing operations using scissor lift to mount unit on testing unit.

•Inspected units for defects and repairs through appropriate procedure. Prepares unit for final pack by weighing, recording the weight in computer program, and stenciling unit(s) and delivering units via forklift, pallet jack to be shipped to customer.

•Completed all final pack operations, including final preparations, proper completion of work orders, quality assurance, and inspection for QA oversight procedures.

Technical Skills:

MS Word, Moderate Excel and MS Publisher, Strong in Adobe Photoshop/ Illustrator Coral Draw

Accurately type 35 wpm.

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