Assistant Manager Customer Service
Resume:
Antoine Hill
Indianapolis, IN *****
Cell/Skype 765-***-**** ****.*********@*****.***
Illionios street food emporium
Indianapolis/Indiana
● Trainer/Catering
● Trained new employee
● Worked on the deli_bakery
● Assisted in catering and events
02/2017 – 05/2018 City BBQ Greenwood, IN
Assistant Manager
● https://www.citybbq.com/- Popular Fast Casual Scratch Kitchen BBQ Concept
● Hired as Assistant Manager
● Successfully achieved budget requirements by implementing proper scheduling, staffing, cross training and retraining
● Responsible for food inventory and ordering
● Consistently maintained food cost at 2.3% (company standard is 2.6%) by proper order forecasting and ensuring proper portioning in BOH
● Managed 20 Team Members
● Experience with catering orders
● Increased sales by 9.73% within 1 year by proper staffing, training and sales forecasting
(Reason for leaving: Desire to work for a larger, more established company; looking for a company to stay long term with room for growth)
06/2014– 01/2017 Tom and Chee Indianapolis, IN
General Manager
● http://www.tomandchee.com- Fast Casual Concept offering wide variety of sandwiches and soup– Featured on Shark Tank
● Hired as Assistant General Manager
● Promoted to General Manager within 1 year
● Successfully achieved budget requirements by implementing proper scheduling, staffing, cross training and retraining
● Kept labor costs low by being a hands-on manager and jumping in where needed
● Managed up to 20 employees
● Coached several hourly shift leaders to management positions
● Responsibilities included hiring, payroll, inventory and all aspects of P&L
(Reason for leaving: Location closed permanently.) 05/2010– 12/2013 IHOP Toledo, OH
Manager
● Hired as Cook
● Promoted to Manager within 1 year
● Managed up to 20 BOH/FOH team members
● Monitored food preparation methods, portion size and food presentation
● Ensured excellent customer service by effectively dealing with guest complaints and concerns
● Responsibilities included assisting GM in keeping P&L within budget and bank deposits
(Reason for leaving: Moved back to Indianapolis due to an illness in the family.) 02/2006– 05/2010 Waffle House Toledo, OH
Manager
● Hired as Cook
● Promoted to Manager within 1 year
● Managed up to 20 BOH/FOH team members
● Coordinated schedules of cooks and servers to ensure timely and productive use of hours and timely service
● Ensured excellent customer service by effectively dealing with guest complaints and concerns
● Scheduled and received food and supply orders
(Reason for leaving: Desire for more room for career growth and better pay. Recruited by IHOP.) Education: North Central High School Indianapolis, IN HS Diploma ITT Tech Indianapolis, IN Attended
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