Fraud Analyst Customer Service

Noel Summerville

United State **********@*****.*** 904-***-****

EDUCATION

Florida Gulf Coast University Fort Myers FL

Bachelor of Science (BS) Criminal Justice Graduated April 2019

Summary

Experienced in Banking Fraud Analyst and KYC Analyst and expert of various software to work on document. Great customers’ service experience. I’m a highly motivated professional with experience in investigation and research analyst. I’m skilled in area Analyst with focus on fraud prevention, monitoring client transactions, and Fraud Investigation.

EXPERIENCE

CITI Bank Fraud Analyst/ Prevention Jacksonville FL (Remote)

Senior Fraud Analyst 4 September 2021-Present

Delivering quality customer service in a high paced environment.

Reviewed and monitored clients' accounts for potential high risk transactions

Conducted transactional reviews of customers as part of periodic and event driven review

Resolved customer disputes and complaints with complete professionalism

Utilize Sawgrass, Fraud Agent Assist tool, and LexisNexis to ensured sufficient customers information was collected to understand normal and expected activity base on the customer occupation or business operations for high-risk customers.

Analyzing large volumes of financial date for potential fraud and Investigating Account Take Over (ATO), Elder Abuse, Identity Theft, and Credit Card Fraud

Recognize patterns of fraud and suggest new methods of detection and prevention and conducting outbound call to customers and going over their transaction

Security closing account and reopen a new account

Working with team member to solve problem, Conducting Risk Assessment and Conducting Fraud Investigation

Police officer September 2018- 2021

Jacksonville Sheriff Office, Jax, FL

Trained in Firearms and physical tactics, Report writing, Patrol procedures, investigations, traffic accident, emergency vehicle operations, basic first aid/CPR. Computers/information systems, offenses to persons and property.

Acquired knowledge and skills on dealing with emotionally disturb persons, working with the elderly.

the safety and security of individuals, buildings, neighborhoods, and district.

Prepared a variety of routine and non-routine reports and records necessary information for the reporting of daily activities, reporting of specific criminal and non-criminal incidents.

Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.

Community Hospice N.E FL January 2017 - june-2022

Jacksonville FL

Patrol residential neighborhood

Monitoring the CCTV Security System

Communicating with the nurses throughout my shift

Greeting and Directing patients and guests around the facility.

Write report for incident, work order, and information

Florida Army National Guard December 2014– Present

Florida Army National Guard

Pensacola, FL B Co 146th Signal Battalion E-5 GCSS ARMY /SNAP system

Assisted in shipping and receiving and entered data into supply computer database

Processed personnel issued items and turn-ins.

Conducted inventory cycle counts.

Established and maintained automated and manual accounting records post receipts and turn-ins.

SKILLS

SAP Software

Microsoft Office

Excel ( V look up)

Proficiency with fraud detection software and tools

LexisNexis, Sawgrass, Credit Initiation, SharePoint, Citrix

Education

CompTIA A+

Network Plus

Florida Gulf Coast University B.S in Criminal Justice 2019

Santa Fe College Associate degree 2016

Fort Lee Logistics College/ Military School GCSS- Army 2015

FDLE Florida Law Enforcement Certificate

FDLE Florida Correction Certificated

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