Customer Service Specialist
Resume:
PAOLY OZUNA
Customer Service Specialist
Hello! Thank you so much for your review! I look forward to hearing from you soon! Stay blessed!
Linkedin.com/in/paoly-ozuna-4644a09a
**********@*****.***
JOHN JAY COLLEGE FOR CRIMINAL JUSTICE
John Jay College
2019 – 2013
GPA: 3.1
Major: Criminal Justice
Minor(s): Law & Criminology
United Health Group - Contact Tracer
June 2020 – Present
Contact people throughout New York City who has tested positive for COVID-19 or has encountered contact with an infected person and inform to either quarantine and/or isolate. Always keep records confidential and secure under HIPPA law. Provide information to the public regarding the Family Paid Leave program under the COVID guidelines, and food/utilities
Metro Plus Health Plan - Patient Relations
May 2017– June 2020
To document all customer contacts into the tracking system, process complaints, conduct outreach efforts, assist in PCP selection, conduct new member orientations, claims review inquiries, handle provider and utilization management inquiries, etc.
Aramark/NYU Dinning Services - Barista
October 2014 – April 2017
Preparing food/drink orders. Kept working area clean and sanitized under the regulations of the New York State Health Department laws. responsible for daily deep cleaning tasks, delivering world class service to all individual of entry, cash register duties, maintaining the retail work area updated and serving food/coffee upon customers’ requests.
Bilingual: Spanish – Proficient (Read, Write, Speak)
Type 70 WPM
Microsoft Work & Excell
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