Customer Service
Resume:
Tracy Burns
Aberdeen Proving Ground, MD *****
*****.*******@*****.***
Work Experience
Tutor
Catapult Learning Center - Monterey, CA
December 2021 to June 2022
• Tutored students in Reading.
• Helped students develop phonic skills.
• Helped students form decoding skills.
• Helped students gain confidence in reading.
Teacher's Aide
San Carlos School - Monterey, CA
August 2021 to June 2022
• Part-Time teacher's aide.
• Helped students with academic skills.
• Collected academic data.
• Collaborated with teachers and administration.
Background Investigator
Fidelity Investments - Covington, KY
August 2017 to April 2018
• Performed background checks on future employees.
• Worked with Microsoft Office.
• Communicated with coworkers and supervisors in person, through email, and phone calls.
• Registered drug tests for future employees.
• Communicated with employees through phone and email, answering their questions about the background process and provided customer service.
Education
Master's degree in Education
University of Dayton - Dayton, OH
January 2019 to Present
Bachelor's degree in German
Murray State University - Murray, KY
August 2010 to December 2013
Skills
• Writing Skills
• Teaching
• Research
• Typing
• Classroom Management
• English
Certifications and Licenses
Professional Educator License
Additional Information
Military Spouse- Able to function in new environments when relocated.
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