Customer Service Front Office

Annette Love

Henderson, NV ***** 714-***-**** **********@*****.***

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Ability to work well with physicians and staff.

Establish good working relationships with outside insurance companies and medical groups. Driven and motivated with a desire to work closely with both patients and coworkers. excellent customer service skills. Skills

Good Work Ethic

Friendly, Positive Attitude

People Skills

Organizational Skills

Customer Service

Active Listening

Computer Skills

Problem Resolution

Supervision & Leadership

Experience

AUTHORIZATION COORDINATOR 03/2003 - 05/2019

Hematology Oncology Medical Group ofOrange County - Orange, CA Prioritized and organized tasks to efficiently accomplish service goals. Provided excellent service and attention to customers when face-to-face or through phone conversations. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answer any and all calls from physicians,patients,staff,insurance companies,medical groups, and any other entities inquiring or concerning authorization.

Handle all pre-certification for any and all chemotherapy drugs. Prioritize request by STATS,Urgent or routine.

Daily entry for all authorization into daily log/patients account. Education and Training

North West College - West Covina, CA

Medical Terminology/front Office, 06/1998

El Monte High School - El Monte, CA High School Diploma 06/1981

Completed coursework in front office, back office.

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