ALISHA HENRY

**** ******* ***, ****** ****, Missouri, 64128, US 816-***-**** adspk5@r.postjobfree.com Multi-tasking and self-motivated leader

keen attention to detail, articulate communication skills, Customer service is a priority.

Hardworking

Dedicated

Detail-oriented

Consistent

Energetic

Ambitious

Deadline-driven

Experience

Well-qualified

Adaptable

Client-focused

Customer service specialist with Call Center 20 years of experience who is dedicated and detail-oriented.

Deadline-oriented

Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated. Motivated

Outstanding

Clerical support

Extremely organized

Process implementation

Self-motivated

Outbound and inbound calls

Strong verbal communication

Data entry

Scripted calls

Windows proficiency

Cold calling

Conflict resolution

Complaint resolution

Documentation

High School 1984

West Port High School 315 E 39th St Kansas City Mo, 64109 Call Center Agent, Outbound March, 2020 to March, 2022 TDB Communications Overland Park, KS

Provided accurate information on the course and technique. Was responsible for processing up to 40 calls] per day. Used agile work methods to ensure that projects were completed quickly and successfully. Call Center Agent May, 2019 to March, 2020

AppleOne Employment Services Overland Park, KS

Maintained high levels of customer satisfaction and by receiving calls from the VA and setting up appointments . Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis. Provided a superior customer experience in order to build a loyal customer base. Inquiries from customers are handled by me.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY