ALISHA HENRY
**** ******* ***, ****** ****, Missouri, 64128, US 816-***-**** ***************@*****.*** Multi-tasking and self-motivated leader
keen attention to detail, articulate communication skills, Customer service is a priority.
Hardworking
Dedicated
Detail-oriented
Consistent
Energetic
Ambitious
Deadline-driven
Experience
Well-qualified
Adaptable
Client-focused
Customer service specialist with Call Center 20 years of experience who is dedicated and detail-oriented.
Deadline-oriented
Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated. Motivated
Outstanding
Clerical support
Extremely organized
Process implementation
Self-motivated
Outbound and inbound calls
Strong verbal communication
Data entry
Scripted calls
Windows proficiency
Cold calling
Conflict resolution
Complaint resolution
Documentation
High School 1984
West Port High School 315 E 39th St Kansas City Mo, 64109 Call Center Agent, Outbound March, 2020 to March, 2022 TDB Communications Overland Park, KS
Provided accurate information on the course and technique. Was responsible for processing up to 40 calls] per day. Used agile work methods to ensure that projects were completed quickly and successfully. Call Center Agent May, 2019 to March, 2020
AppleOne Employment Services Overland Park, KS
Maintained high levels of customer satisfaction and by receiving calls from the VA and setting up appointments . Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis. Provided a superior customer experience in order to build a loyal customer base. Inquiries from customers are handled by me.
PROFESSIONAL SUMMARY
SKILLS
EDUCATION
WORK HISTORY