Assistant Manager Customer Service
Resume:
Angela Robertson
Springfield, IL *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Truck Driver Recruiter
Bee Exposed Marketing / Independent Contractor - Springfield, IL February 2022 to Present
I call hot leads to truck drivers who have applied online for a CDL A driving job Personal Shopper
Walmart - Springfield, IL
January 2020 to November 2021
I complete online grocery and general merchandise orders. I was a Department Manager for the houseware department from 3/2020 - 9-2020 where I would run freight, price changes, set up displays, etc ...
I started as a Cap 1 associate where I ran grocery freight and zoned. Professional Truck Driver
Martin Transportation Systems Inc. (MTS) - Springfield, IL October 2019 to December 2019
Local Truck Driver - Deliver auto parts on a daily local route and made sure product was delivered on time and in a safe manner per DOT regulations.
Professional Truck Driver
Crete Carrier Corporation - Lincoln, NE
May 2018 to September 2019
OTR Team Truck Driver - Made sure product was delivered on time and in a safe manner per DOT regulations.
Professional Truck Driver
Kottke Trucking - Buffalo Lake, MN
December 2017 to May 2018
OTR Team Truck Driver- I left because they couldn't give us enough miles Professional Truck Driver
Swift Transportation - Phoenix, AZ
September 2016 to November 2017
Dedicated Reefer division for Target - I left to look for a better paying company Labour
John Deere - Valley City, ND
December 2014 to February 2015
Help build the seeders
Assistant Manager
Subway - Fargo, ND
December 2013 to August 2014
Customer service, prep, inventory, monies, scheduling, truck order, food safety, opening, and closing procedures.
• Oversaw day-to-day restaurant operations
• Served as Assistant Manager for years
• Opened and closed restaurant
• Counted cash drawers and coordinated change orders for employees
• Answered questions from guests, patrons, and customers over the phone, by email, and in person
• Managed restaurant inventory
• Coordinated schedules and assigned employees' shifts
• Trained new employees on company processes and procedures
• Counseled, mentored, and disciplined staff
Assistant Manager / Manager
Subway - Orlando, FL
September 2008 to October 2013
Customer service, prep, inventory, monies, scheduling, truck order, food safety, opening, and closing procedures.
• Oversaw day-to-day restaurant operations
• Served as Assistant Manager for years
• Opened and closed restaurant
• Counted cash drawers and coordinated change orders for employees
• Answered questions from guests, patrons, and customers over the phone, by email, and in person
• Managed restaurant inventory
• Coordinated schedules and assigned employees' shifts
• Trained new employees on company processes and procedures
• Counseled, mentored, and disciplined staff
Employee/Owner
A Absolute Salvage, LLC - DeLand, FL
August 2009 to August 2013
Foreclosure Cleanouts/trash outs, demolitions, take photos to upload to foreclosure company, payroll, scheduling, driving, running a 5 man crew, and maintaining our company website Education
Some College in Cybersecurity
University of Phoenix-Online Campus - Springfield, IL February 2022 to Present
High school or equivalent in GED
Orlando, FL
Skills
• Restaurant Management
• Food Safety
• Freight Experience
• Assistant Manager Experience
• Restaurant Experience
• E-Commerce
• Delivery Driver Experience
• Property management
• Merchandising
• Profit & Loss
Assessments
Delivery Driver — Proficient
September 2019
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Warehouse associate — Proficient
December 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Proficient
Work style: Conscientiousness — Highly Proficient
December 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Food safety — Completed
January 2021
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Completed
Customer focus & orientation — Completed
January 2022
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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