Customer Service Scrum Master

Amir Fatehi – Product Manager (eCom, Platform, and AI/ML Products)

Career bio and skills

I’m a Passionate, value-driven product manager with experience leading cross-functional teams to plan, build, launch, and manage innovative initiatives. Blend technology skills with MBA and extensive Agile/Scrum experience, marketing orientation, and analytical abilities to evolve product strategy.

Define and Manage product roadmap, Go-to-Market strategy, and release management for consumer-facing products as well as internal and technology products. Collaborate with key stakeholders and lead cross-functional teams to launch MVP and product enhancements.

Leading product strategy for loyalty & credit programs by managing cross-functional teams including UX/UI, engineering, marketing and sales, and customer service as well as leading the partnerships and system integration designs (e.g. designing the APIs, pipelines) with partners.

• Certified Scrum Product Owner (CSPO)

• Professional Scrum Master (PSM)

• Master of Information Technology (Business Intelligence) – Virginia Tech/USA

• MBA, Product Marketing Management – Uppsala University/Sweden

Thanks,

Amir Fatehi