Front Desk Customer Service

Douger Normil

**** ******* *****. **** ***** Fl**967

Cell:407-***-**** -Email: **************@*****.***

Profile

Highly experienced and reliable concierge with more than 5 years of experience providing exceptional customer service, from high end hotel to luxury high rise condominium.

Skills

Exceptional customer service Microsoft Office Proficiency

Hard working and self-motivated high level of patience with resident

Adapt to diverse groups Meticulous attention to details

Experience an very Organized

Work History

04/2015 Flamingo South Tower Miami Beach, FL

Front Desk Associate

Operate telephone Switchboard to answer screen or forward calls providing information taking messages. Greet persons entering establishment determine nature and purpose of visit and direct or escort them to specific destinations. Wrote reports on property damage, presence of unauthorized persons and unusual occurrences. Denied entrance to the building to unauthorized persons.

04/2015 to 07/2016 eloquence on the bay North Bay Village,, FL

Front Desk Clerk

Welcome and register guest and offer them services and room rates. Handle guest check in and checkouts professionally and in a welcoming and specialized manner. Maintain the hotel high standard of service and hospitality.

Concierge

Greeted resident using professional and friendly demeanor, answering incoming telephone calls in a polite and obliging manner, maintained a tidy entrance and front desk area.

EDUCATION

Certified in HVACR Sheridan Technical College (Hollywood, FL) 6/14-6/15

Certificated: EPA 608/ 609, OSHA 30, R 410 and Preventive Maintenance Technician

High School Diploma YMPA (Miami, FL) 2012

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