Customer Service Data Entry
Resume:
VIOLET
MCCORMICK
********@*****.***
Soddy Daisy, TN 37379
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
PROFESSIONAL SUMMARY
Farmers Insurance Agency- Will Alas - Bilingual Customer Service Agent
Chattanooga, TN • 08/2019 - 07/2020
Memorial Hospital Customer Service - Interpreter and Bilingual Customer Support
Chattanooga, TN • 05/2010 - 06/2011
WORK HISTORY
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
•
Resolved concerns with products or services to help with retention and driv
•
Communicated with management when customer issues escalated and worked to find resolutions.
•
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
•
• Updated and maintained information in customer accounts. Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
•
Maintained accurate and current customer account data with manual forms processing and digital information updates.
•
Described product highlights and benefits to help guide purchasing decisions.
•
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
•
Maintained message content, tone and emotion as closely as possible.
•
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
•
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
•
Demonstrated respect, friendliness and willingness to help wherever needed.
•
SKILLS
• Spanish Interpreting
• Customer Feedback
• Understanding Customer Needs
Building Customer Trust and
Loyalty
•
Interpretation and Translation
Services
•
• Customer Data Confidentiality
• Customer Account Management
• Customer Service and Assistance
• Upbeat and Positive Personality
• Data Entry and Maintenance
Courteous with Strong Service
Mindset
•
• Strong Telephone Etiquette
Calm and Professional Under
Pressure
•
• Excellent Attention to Detail
Alternative Visions Academy of
Hair And Nails
Chattanooga, TN
Nail Technician
Soddy Daisy High School
Soddy Daisy, TN
Diploma
EDUCATION
Spanish
Native or Bilingual
LANGUAGES
Contact this candidate