VIOLET

MCCORMICK

adsphn@r.postjobfree.com

423-***-****

Soddy Daisy, TN 37379

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

PROFESSIONAL SUMMARY

Farmers Insurance Agency- Will Alas - Bilingual Customer Service Agent

Chattanooga, TN • 08/2019 - 07/2020

Memorial Hospital Customer Service - Interpreter and Bilingual Customer Support

Chattanooga, TN • 05/2010 - 06/2011

WORK HISTORY

Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.

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Resolved concerns with products or services to help with retention and driv

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Communicated with management when customer issues escalated and worked to find resolutions.

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Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.

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• Updated and maintained information in customer accounts. Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.

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Maintained accurate and current customer account data with manual forms processing and digital information updates.

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Described product highlights and benefits to help guide purchasing decisions.

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Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

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Maintained message content, tone and emotion as closely as possible.

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Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

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Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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SKILLS

• Spanish Interpreting

• Customer Feedback

• Understanding Customer Needs

Building Customer Trust and

Loyalty

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Interpretation and Translation

Services

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• Customer Data Confidentiality

• Customer Account Management

• Customer Service and Assistance

• Upbeat and Positive Personality

• Data Entry and Maintenance

Courteous with Strong Service

Mindset

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• Strong Telephone Etiquette

Calm and Professional Under

Pressure

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• Excellent Attention to Detail

Alternative Visions Academy of

Hair And Nails

Chattanooga, TN

Nail Technician

Soddy Daisy High School

Soddy Daisy, TN

Diploma

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

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