Customer Service Loan Officer

SANDRA WEIBLE

Buna, TX *****

409-***-**** - ******.********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Complaint Handling

Bankruptcy Processes

Product Education

Financial History Analysis

Credit History Review

Customer Relations

Negotiation Tactics

Property Evaluation

Market Research

WORK HISTORY

11/2021 to Current Mortgage Loan Officer

Lender Express Mortgage – Chandler, Arizona

Worked with underwriters to fix application problems and resolve issues. Reviewed loan files and updated to match current standards. Explained different types of loans pertaining to client situations. Fielded customer complaints and provided solutions. Implemented sales strategies that established relationships with realtors and CPAs. Monitored pipelines to track and log status of loans. Proactively identified solutions for customers experiencing credit issues. Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

06/2008 to 04/2022 Customer Service Manager

American Airlines – Fort Worth, TX

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Monitored customer service operations to assess agent performance and provide feedback.

Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements. Developed documentation and logs of implemented solutions and generated and submitted reports.

Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

EDUCATION

05/1980 High School Diploma

Batesville High School - Batesville, AR

CERTIFICATIONS

Certified Loan Officer, NMLS - 2186140

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