Resources Manager Customer Service
Resume:
Kevin Marciniak
***** *** ****** *****, ******** Park, MN 55443 763-***-****
***************@*****.***
Human Resources
Experienced Paralegal and Human Resources professional with strong verbal and written communication skills. Demonstrated experience building relationships with key decision makers and motivating co-workers and providing excellent customer service. Possess the enthusiasm and passion, highly motivated and organized to provide excellent service in a fast-paced environment.
Professional Experience
HUMAN RESOURSES COORDINATOR
SERVICE 800 Minnetonka, MN 2021-Present
For more than 30 years, SERVICE 800 has been designing programs and providing resources to measure Customer Experience every day. The SERVICE 800 methodology delivers the accurate metrics companies need to build and measure an effective, holistic, and global Customer Experience Measurement program. SERVICE 800 customer interview programs reveal the actions and behaviors that contribute to accomplishing businesses long-term objectives.
Partnered with PEO assigned HR Business Partner to ensure all HR activities and responsibilities are effectively assigned and managed.
Worked with PEO to effectively administer health and benefit plans, including enrollments, changes, and terminations.
Processed required documents through PEO provider (payroll and insurance) to ensure accurate record-keeping and proper deductions.
Conducted audits of payroll, benefits or other HR programs and recommends corrective action.
Reconciled benefits statements to ensure accurate application of employee benefits.
Responded to employee requests, questions, and HR concerns.
Tracked and organizes internal employee records.
Assist with recruitment and interview process for corporate employees. Tracks status of candidates and responds with follow-up letters at the end of the recruiting process.
Submit new-employee background checks.
Completed Forms I-9, verifies I-9 documentation and maintains I-9 files.
Prepared new employee files and oversees new employee onboarding processes.
Assisted with the preparation of the performance review and succession planning processes and documents.
Partnered with S800 leadership to design HR strategies associated with performance, recognition, and culture management.
Assisted with processing of terminations.
Prepared and updated S800 policies, including Hybrid Work Policy and Handbook.
HUMAN RESOURCES MANAGER
Location Services, LLC Ann Arbor, MN 2018-2020
Location Services is revolutionizing loss mitigation for the financial services industry. Our approach gives you a single, direct, end-to-end solution. This provides immediate, convenient and unrivaled access to best-in-class talent, coast-to-coast reach, cutting-edge digital technology and unparalleled compliance and accountability. On October 1, 2018, Location Services acquired, Auto Approve and Repossessors, Inc.
Assist Hiring Managers with staffing and recruiting efforts.
Responsible for posting open positions internally.
Work with management and departments to ensure staffing levels are met.
Onboard and conduct new employee orientation.
Open enrollment benefit orientation of new employees and organize training where necessary.
Ensure that all policies and procedures are implemented.
Maintain an up-to-date employee handbook. Ensuring all staff has an up-to-date handbook.
Enforce all handbook policies.
Process employee changes in ADP (direct deposit, address, promotions and merit-based raises).
Verified employment
Prepare all termination documentation, including exit interviews when needed.
Create and maintain employee folders.
Update, monitor, approve and process employee payroll.
HUMAN RESOURCES MANAGER
Auto Approve, LLC Maple Grove, MN 2018-2018
Auto Approve specializes in helping consumers find the best possible deal to refinance their current automobile finance or lease buy out.
Assist Hiring Managers with staffing and recruiting efforts.
Responsible for posting open positions internally and externally.
Maintained phone directory, including employee security groups and system access spreadsheet.
Verified employment.
Work with management and departments to ensure staffing levels are met.
Onboard and conduct new employee orientation.
Open enrollment benefit orientation of new employees and organize training where necessary.
Ensure that all policies and procedures are implemented.
Maintain an up-to-date employee handbook. Ensuring all staff has an up-to-date handbook.
Enforce all handbook policies.
Process employee changes in ADP (direct deposit, address, promotions and merit-based raises).
Prepare all termination documentation, including exit interviews when needed.
Create and maintain employee folders.
Update, monitor, approve and process employee payroll.
HUMAN RESOURCES MANAGER
Repossessors Inc, Maple Grove, MN 2015 –2018
Repossessors, Inc. is one of the nation's largest and most trusted collateral recovery groups. Has been an industry leader in volume and quality wire to wire vehicle repossession, remarketing and asset liquidation.
Assist with staffing and recruiting efforts.
Responsible for posting open positions internally and externally.
Work with management and departments to ensure staffing levels are met.
Onboard of new employees and organize training where necessary.
Ensure that all policies and procedures are implemented.
Maintain an up-to-date employee handbook. Ensuring all staff has an up-to-date handbook.
Monitor time and attendance daily.
Manage employee Personnel Time Off (PTO), including approval of time off requests.
Enforce all handbook policies.
Prepare all termination documentation, including exit interviews when needed.
Create and maintain employee folders.
Plan and conduct new employee orientation.
Update, monitor and approve employee payroll.
PORTFOLIO MANAGER
Messerli & Kramer, Plymouth, MN 2005 - 2015
Messerli & Kramer's Collection Department provides comprehensive, attorney-managed debt recovery services to their clients, which include some of the nation's largest businesses and financial institutions.
Perform due diligence review regarding consumer debt portfolios and recommend purchases.
Review and revise Sales Agreements for purchase of consumer debt portfolios.
Prepare, review and revise data files for implementation into collection software.
Audit collection claims forwarded to network attorneys for compliance with client Code of Conduct (COC) and Standard Operating Procedures (SOP).
Audit files worked by Forwarding Legal Assistants for compliance and work standards.
Create reports for collection recalls for client portfolios.
Review, revise and sign litigation discovery documents, including testifying at hearings and trials.
Create and prepare reports for skip trace vendors to obtain possible employment information for collection claims.
Developed and implemented Forwarding Manual with new collection software.
Technical Skills
Microsoft Office Outlook
Excellent Verbal and written communication and people skills
ADP Work Force Now
Paychex payroll
Nextep
Education
Northern Michigan University, Marquette, MI B.S. History and Political Science
Roosevelt University Lawyers Assistant Program, Graduate Level, ABA Approved
Activities/Awards/Community Service
Secretary to the Board of Directors of the Osseo Park Center Girls Lacrosse Booster Club 2012-2015
Chairman Equipment Committee for the Medtronic Twin Cities Marathon 2003-2006
Co-chairman Secured Finish Line for the Medtronic Twin Cities Marathon 2008-present
Lifetime Fitness Running Club Coordinator 2002-2009
Lifetime Fitness Triathlon Run Course Coordinator
Member of the Northern Michigan University Nordic Ski Team
Received All American NCSA Nordic Skiing Honors – 1984 Season
Member of the 1984 National Champion NCSA Nordic Ski Team
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