Phone Representative Customer Service

Michael J. Engelbert 785-***-**** **********@***.*** / ***********@*****.***

*** * **** ****** ****** Kansas 67401

MILITARY SERVICE:

Service Country: United States

Branch: Army Reserve

Rank: Private

Honorable Discharge

Firefighter

March 1982 to March 1986

WORK EXPERIENCE:

Phone Rep

Advanced Call Center Technologies/Salina Kansas

Trained for phone representative to take calls for Mortgage loans Director/Teacher

Engelbert English school - San Nicolas de Los Garza, N. L. Mexico Directed and Administrated an English school. Teacher, Trained, did Payroll, Customer Service, Marketing,

Advertising, Sales and Hired teachers.

Teacher

English Communication System - Monterrey, N. L Mexico. - Taught English to executives.

Title Clerk

Hambleton La Greca Car Dealership - Derby, KS - Changed titles to cars.

Customer Service Manager

Ikon Office Solutions - Wichita, KS - Dispatched technicians. Filled and replaced toner and ink orders. Dealt with customers' complaints. Phone Rep and Trainer

Best Western Reservation Center - Wichita, KS - Made reservations over the phone and trained 40 to 50 reps

May 2021 to August 2021

September 2007 to February 2020

September 1999 to September 2007

May 1998 to June 1999

January 1997 to March 1998

July 1996 Dec 1996

EDUCATION:

GED

Wyoming Community Education

Wheatland Wyoming

Business Administration

Columbia College of Business - Clackamas, OR

May 1980

October 1993 to March1994

SKILLS:

Teacher/Trainer (10+ years), Customer Service (10+ years), Sales (6 years), Administrative Duties (10+ years), Marketing (7 years), Trainer (7 years)

LINKS:

https://mx.linkedin.com/in/michael-engelbert-386280b https://www.facebook.com/mengelbert

References:

Carlos Islas 521********** ******@***************.*** Marina Padilla 528********* ******.*******@*********.** Romy Hubbard 956-***-**** ***********@*****.***

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