Customer Service Patient Registration
Resume:
Mireya Altamirano
*** * ***** ** ******, CA ***** 209-***-****
adspdn@r.postjobfree.com
Dedicated employee seeking to obtain a position with exceptional knowledge. Seeking to advance my career I display strong work ethic with fastidious attention to detail. Possesses
exceptional organizational and technical skills. Meets and exceeds demanding time
goals and manage multiple priorities, keen intuition and positive, professional attitude
and appearance.
EDUCATION:
LE GRAND HIGH SCHOOL, Le Grand, CA
General Education High School Diploma Obtained Graduated: 06/1996
QUALIFICATIONS:
Bilingual / Spanish
Healthcare Reimbursement
Knowledge of HIPAA and Patient Confidentiality
Knowledge of FQHC Programs and Guidelines
Managed Care Regulations
Knowledge of Medical Terminology
Medicare / Medicaid Reimbursements
21 years High Volume Collections experience and problem solving skills.
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience
Strong attention to detail, goal oriented
Commitment to excellent customer service
Ability to prioritize and manage multiple responsibilities
EXPERIENCE:
Golden Valley Health Centers- Atwater CA August 2000- Present
Patient Accounts Collector
Process and analyze denied EOBs for all payers in order to identify irregularities, take corrective actions, and reprocess claims, finalize claims for reimbursement.
Knowledge of the Next Gen billing system and E.H.R system, identify trends of denied claims and provide data to the management team.
Perform daily account activities, work and manage reports ranging 60-180 days on the A/R and other system reports. Demonstrates effective problem-solving skills.
Strive for the optimal payment and investigate billing charges
Effectively communicate with insurance payers and follow-up to ensure accounts are processed and paid accurately, billed/appealed appropriately and timely and ensure other necessary actions are completed to resolve open AR balances including credit balances.
Maintain confidentiality pertaining to patient care.
Mireya Altamirano
769 W Donna Dr Merced, CA 95348 209-***-****
adspdn@r.postjobfree.com
Golden Valley Health Center- Merced, CA August 2000-2002
Front Office Receptionist
Developed strong patient relations by providing the highest level of customer service.
Responsible for patient registration.
Prepared and processed all new patients’ charts. Filing charts in alphanumeric order.
Verified patient’s eligibility and benefits with insurances.
Accurately maintained all patient records including personal & medical information
Answered incoming calls and responded to all patient inquiries daily
Confirmed and arranged patients appointments
REFERENCES:
Jacqueline King
adspdn@r.postjobfree.com
Crystal Reed
adspdn@r.postjobfree.com
Robyn Tiscareno
adspdn@r.postjobfree.com
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