Kay Hartline

Niles, MI *****

269-***-****

mail to:adspd1@r.postjobfree.com

Professional Summary

Data Entry, Medical & Insurance Co., Medicaid/Medicare, Secretarial, Word Processing, Call Centers, H.R. personnel helper, At home pc/phone/zoom, Pharmacy Benefits.

EXPERIENCE:

Dec. 2021-May 2022

Centene Corporation/Pharmacy Benefit Agent

Managed members’ prescription drug benefits on behalf of various plans. Advised vendors, beneficiaries, and state insurance heath coverage companies with solutions to obtain members’ medications and benefits, using sites Pharmacy Ben. Mgr., GPI Formularies, RX Claims, CoverMyMeds, Peer To Peer, State Benefit Summaries for allowances, limits and exclusions., Medhok/Compass, Prism RX, WebUtility, Snip Tool.

April 2021-Nov. 2021

Robert Half International, MI Unemployment Office Cust. Svc. Rep.

Answered questions for claimant’s updated status, medical explanations, follow up phone calls, displayed disposition codes, assigned work codes, explained money disbursements, reason for prolonging benefit payments.

Jan. 2015- July 2015

Specialized Staffing Sol./ Press Ganey

Conducted surveys with customer’s answers using data entry sites, to help medical clinics, hospitals, & emergency rooms to improve their services to their patients with assigned ratings.

Oct. 2012- Dec. 2014

Amerifleet Transportation

Implemented excellent communication skills to customers in person, for daily pickup and delivery of personal and fleet vehicles using software internet and government offices.

March. 2008-June 2010

Walmart Corp.

Promoted sales products to a 98% margin using markdowns, showcased products for customer daily displays.

Aug. 2006-Feb. 2008

Truck Accessories Grp.

Collected payments after delivery & pick up of accessories and truck caps to dealers. Utilized phone apps for communication.

July 2005-Aug. 2006

Kingman Ded. Svs.

Facilitated cust. svc. skills in person and through phone apps. for appts. Initiated and delivered products to dealers along with matching paperwork.

Jan. 2003- June 2005

Peoplelink Staffing Agency/Agent Trainee/Secretary

South Bend Clinic, Trustcorp Mortgage Co., CBM Accts.

Developed & transcribed medical reports, finalized mortgage accts., data entry, purged medical charts.