Customer Service Manager

BN

BIANCA NISI

*********@*****.*** 678-***-**** Flowery Branch, GA 30542

Dynamic team orientated Customer Service Manager with 10 years of experience working with the public. Innovated and driven with passion for delivering high-quality work. Adept at motivating self and others. Detail oriented

Skilled multi-tasker

Communication

Adaptability

Effective time management

Dedicated team player

Publix Super Markets Inc Alpharetta, GA

Customer Service Manager

06/2013 - 06/2022

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Upheld quality control policies and procedures to increase customer satisfaction.

Set clear expectations and helped employees pursue optimal paths for achieving each target.

Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.

Private Home Alpharetta, GA

Private Nanny

05/2012 - 08/2017

Created nurturing, safe environments to promote emotional, social and intellectual growth.

Followed routines to foster stability and structure in children's lives during parental absences.

Sparked creativity and imagination by teaching children new ideas each day.

Dropped off and picked up children from school and extracurricular commitments.

University of North Georgia Gainesville, Ga

Bachelor of Science in Psychology

English:

Native/ Bilingual

Spanish:

Professional

Summary

Skills

Experience

Education and Training

Languages

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