Customer Service Associate

VD Vanesha Davis

Maitland, FL ***** 407-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Seasoned Customer Associate with 12 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Conscientious Customer Service Lead with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. SKILLS Understanding Customer Needs

Customer Support

Guest Satisfaction

Establishing and Maintaining

Customer Relationships

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 04/2018 to CURRENT Wawa Convenience Store Orlando, FL

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Cultivated customer loyalty, promoted repeat business and improved sales. MCDONALD'S 05/2005 to 04/2018

2503 N John Young Pkwy Orlando, FL

Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Listened attentively to customer complaints or requests and resolved issues without need to escalate.

Greeted customers promptly and took orders to keep flow of traffic moving. Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness. Reduced customer wait times by quickly operating customer window and sales register.

CASHIER TEAM LEAD 09/2002 to 11/2004

Dollar General Market Orlando, FL

Trained team members on cash register operation and cash handling. Quickly and accurately counted drawers at start and end of each shift. Communicated with customers and team members to solve problems. Operated POS cash register and equipment to collect payments. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

EDUCATION Associate Degree In Nursing Health Administration 06/2016 Florida College of Health Science, Orlando, FL

High School Diploma 06/1983

Edgewater High School, Orlando, FL

Contact this candidate