Customer Service Call Center

Teranika Harness

United States *****

***************@*****.***

+1-682-***-****

Authorized to work in the US for any employer

Work Experience

Manager

Pizza Hut - Dallas, TX

March 2018 to November 2019

My job was to make sure my shifts were ran smoothly and every customer received there food hot and ready.

Cashier

Ross Dress For Less - Cedar Hill, TX

January 2017 to August 2017

I was a cashier and the youngest one there and my job was to check out customers fast and friendly. Although after a month I had received the super visor position and became full time and my job was to do every position and make sure every employee duty was done Cashier

Golden Chick - Grand Prairie, TX

September 2015 to June 2016

I was a cashier for front counter and also helped with drive thru. At times we wouldn’t have enough employees so I would also help with food.

Education

Diploma in Basic skills

Connection academy - Houston, TX

January 2017 to December 2017

Skills

• Cashier (1 year)

• Sales (1 year)

• Supervisor (Less than 1 year)

• Customer Service

• CSR

• Customer Support

• Communications (3 years)

• Management Experience (1 year)

• Call Center

• Customer Care

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Payroll

• Inventory Control

• Store Management Experience

• Food Preparation

• Retail Sales

• Supervising experience

• Purchasing

• Merchandising

• Retail Management

• Cash Handling

• Call Center (Less than 1 year)

• Agent (Less than 1 year)

• Typing

Assessments

Customer Service Skills — Familiar

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Customer Focus & Orientation Skills — Familiar

December 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Call Center Customer Service — Familiar

January 2020

Applying customer service skills in a call center setting. Full results: Familiar

Data Entry — Highly Proficient

January 2020

Entering data quickly and accurately.

Full results: Highly Proficient

Cooking Skills: Basic Food Preparation — Familiar

January 2020

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate