Loan Processor Customer Service

Jennifer Ramirez

Whittier, CA ***** 562-***-**** ****************@*****.***

Experience Senior Loan Processor

GoodLeap, Roseville, CA

**/**** – 04/2022

Provided weekly and milestone updates to borrowers. Requested and reviewed borrower provided conditions. Set up closing appointments with title companies.

Senior Loan Processor

Mr. Cooper, Santa Ana, CA

01/2020 – 02/2021

Maintained a pipeline of over 100 refinance loans, while providing milestone and weekly update to borrowers. Reviewed and submitted new loans to underwriting. Prepared, sent and reviewed disclosures to borrowers. Requested and reviewed all conditions provided by borrowers.

Portfolio Loan Administrator

Kinecta Federal Credit Union, Manhattan Beach, CA

03/2019 – 01/2020

Requested and reviewed yearly provided personal and company financials from borrowers. Maintained funded commercial loan files for yearly audits. Completed post-closing audits on newly funded loans to address any issues on the origination and underwriting side. Assisted servicing department with onboarding of new loans, preparing payoffs, and impound accounts.

Senior Loan Processor, Broker Desk

New American Funding, Tustin, CA

10/2014- 07/2018

Submitted both refinance and purchase loans to our various lenders when the loan did not fit our internal guidelines. Maintained constant communication with borrowers, loan officers, real estate agents, escrow and title companies throughout the entire loan process.

Senior Loan Processor

PG Loan, Downey, CA

01/2011-01/2014

Brokered out purchase and refinance loans to outside lenders while also processed loans with our inhouse lender. Responsible for the pre-underwriting of new loans prior to submission to underwriting to ensure a clean approval.

Education High School Diploma

California High School, Whittier, CA

06/1999

Skills: Experience with both residential and commercial loans.

Processed Conventional, FHA, VA and Jumbo loans.

Knowledge of lending in both broker and conventional loans, TRID, and real estate contracts

Ability to provide excellent customer service and communicate effectively in person, by email and on the phone

Ability to handle multiple tasks and frequent interruptions

Excellent records and file management

Knowledge and experience using MS Word, Excel, Outlook, Calyx Point, Byte and Encompass

Knowledge of basic accounting processes and procedures

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