MONICA BOWERS

Clovis, CA ***** 559-***-**** adsp0w@r.postjobfree.com

SUMMARY

. Enthusiastic and hardworking team player. Adept at meeting customer needs. Desiring a new Supervisor role with the chance to advance professionally and contribute to team success. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to SCR and Consumers.

SKILLS

Issue Resolution

Attention to Detail

Documentation and Reporting

Teamwork and Collaboration

Problem-Solving

Experience in Leadership

EXPERIENCE

Supervisor

Faneuil INC/TTEC

For Covered California

Ensures the CSRs meet quality and performance expectations Supports the Supervisor in the daily operation of the team and for leading the team in the Supervisor's absence

Handles inbound phone calls.

Customer Service Agent

Alorica Inc Fresno, CA

Troubleshoot customers over the phone for the bills,payments,new phone plans

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed high-volume of inbound and outbound customer calls. Event Specialist

Monarch Home Services

Appointment Generator at Costco

Assists the CSRs on the floor with answering customers' questions by providing guidance and technical support when needed Helps the Supervisor monitor CSR activity such as agent handle times, efficiency, and schedule adherence

Sales Representative

3 Blind Mice Window Coverings

Lead sales agent for window fashions in costco

Sales Representative

TROC Global

Costco Event set up and break down, inventory count and selling various products

Promotional Sales Representative

CORA USA

Promoting and selling a variety of exceptional products within Costco. Med Tech Supervisor

Orchard Park

Administrators Medication to patients in assisted living facility for lovely elderly patients

Food Demos, Dry demos, Health & Beauty demos at Sam's Club Medication Tech Course certified

Medical Assistant Medical

University Medical Center

Assistant duties were in the north and south clinic in the plastics, rheumatology, orthopedics, urology, and oncology

Vitals,change dressings, assist in sterile procedures, assist in the removal of cysts, and rooming patients.

Medical Assistant Medical

Community Medical Providers

Assistant performing tasks such as filing medical records, triage grooming patients,vitals, recording medical equipment and administer medication EDUCATION AND TRAINING

06/2003 High School Diploma

Clovis High School Clovis, CA

Certified Nursing Program ROP

Some College (No Degree)

Maric College Clovis, CA

Medical Assistant

CERTIFICATIONS

Certified Nursing Assistant (CNA)

Certified Medical Assistant (CMA)

Certified Medication Technician (CMT)

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