Customer Service Representative
Resume:
Shilana McCallum
Port Arthur, TX 77642
**************@*****.***
Professional Summary
Reliable individual with positive attitude, self-motivated with more than 22 years of experience of Customer Service in the Healthcare field. Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with HIPAA and other state and federal privacy laws.
Experience
QCI/Transcriptionist
Baptist Hospital 06/2020-Current
Assure Doctors are in compliance with completion and timeliness timeframes of all admit/verbal orders
Daily notifications to Physicians of any unsigned orders or other documentation missing from the chart.
Complete compliance audits of Physicians on a monthly basis.
Customer Service Representative 10/2020-4/2021
WSOL, LLC Working Solutions
Conducting inbound/outbound customer service calls. Creatively solving problems.
Quickly assessing customer needs and providing sound solutions.
Documenting details of calls and customer interactions.
Managing multiple systems, programs, and screens simultaneously.
Clerk III, 2/2007 to 06/2020
St Mary/St. Elizabeth Hospital-Port Arthur, TX
Maintain strict confidentiality of all medical records while training of clinical students
Provide medical records to the proper recipients and follow confidentiality rules to protect clients' sensitive information.
Ensured completion and understanding of newborn birth certificate forms to parents
Maintain AOP certification yearly
Document Capture Technician, 2/2001 to 2/2007
St. Elizabeth Hospital-Beaumont, TX
Retrieved all records of discharged patients from units on daily basis
Maintained scanners in optimal working condition by performing a thorough cleaning, ensuring settings are maintain at established parameters
Immediately reported any issues with the equipment or software
Prepared, Scanned and Indexed documents accordingly ensuring all documents are assigned to the correct encounter and document type and meeting established benchmarks for quality, accuracy and productivity
Assisted end users in navigating through software programs
Education
Lamar State College Port Arthur
Associate of Applied Science in Micro-Computer Support Specialist
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