Service Representative Customer

SKILLS

EDUCATION

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

GISELLE ROQUE

346-***-**** • **************@*****.*** • Houston, TX 77053 Expected in Sep 2023

Houston, TX

Associate of Science in Physics

Houston Community College

Dedicated student currently building foundational skills for Customer Service Representative role that would be meaningful later on careers and life. Prepared to use great intrapersonal skills and problem-solving to meet company goals and handle various duties assignments, get accustomed to multitasking and working quickly to meet challenging demands to keep customers satisfied with services and provide customized solutions to build loyalty. Potty Training

Changing Diapers

Language Skills Development

Calm and Professional Under

Pressure

Courteous with Strong Service

Mindset

Interpretation (bilingual)

(Spanish)

Understanding Customer

Needs

Building Customer Trust and

Loyalty

Adaptability and

Dependability

Computer Skills

Jan 2022 - Current

Houston, TX

Babysitter / Family Members

Communicated positively with children and guardians. Played games, worked on puzzles and read books to young children.

Organized and cleaned home after activities by picking up toys and straightening up play room.

Prepared healthy, age-appropriate snacks and meals. Assisted with light housekeeping duties as well as running errands.

Transported children to and from school, medical appointments and extra-curricular activities.

Worked with parents to develop and implement discipline programs to promote positive behavior.

Monitored children's play activities to verify safety. ARTS AND CRAFTS

ADDITIONAL INFORMATION

Jun 2021 - Mar 2022

Houston, TX

Customer Service Representative / Old Navy

Displayed courteous attitude in greeting and assisting customers to fulfill their needs

Answered constant flow of customer calls with minimal wait times.

Offered customer advice and assistance, paying attention to particular needs or wants.

Provided information on loyalty programs

Consulted with outside parties to resolve discrepancies and create expert solutions.

Delivered prompt service to prioritize customer needs. Responsibilities included fulfilling BOPIS and Online orders, attending fitting rooms, working with management to keep displays up to date, markdowns of various departments, serving as aiding cashier, keep the store organized and clean, and working on shipment of merchandise

Nov 2020 - Mar 2021

Houston, TX

Volunteer / Westbury High School

The Woods Project

Helped program leaders with administrative support duties Follow safety procedures in case of emergency

Used strong interpersonal communication skills to convey information to others

Responsibilities included: Attending club meetings, Taking care of washing dishes, Setting up and cleaning up tents and other items left behind and highlighted teamwork.

Understanding the environment around us and ways to keep it safe, "no human trial left behind"

Maintained clean facilities to better serve program needs Favorite hobby

Engaged in pottery and painting

Currently learning crotchet

Teaching young ones to embrace the arts (siblings) Applying the arts to my previous job opportunity

Any positions offered regarding the care of customers is valued, as a fresh college student experience gained would expand the mind and aid on the understanding of the impact customer service personnel has on our society as well as to an individual. LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

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