Customer Service Control Manager
Resume:
Contact Address: No *, Delight Estate, Off Olorunda Road, Idi-Ape, Ibadan.
Telephone: 080********; 090********
Email: ***************@*****.***
OLUWALEKE ELISHA OLUNINYO
PREFESSIONAL SUMMARY
A resourceful, responsible and ambitious individual with excellent interpersonal skills and ability to communicate effectively at all levels. I am result oriented, ravenous for challenges and possess the ability to take initiative and drive change.
I have good track record of delivering results in any task assigned to me and providing support in all the key areas of work activity. I have a competent knowledge of, and an avid interest in operations and marketing. I aim to secure my next role within an environment where these interests, together with my skills and potentials can be efficiently nurtured.
WORK EXPERIENCE:
Whitefield Hotels Ltd,Plot 37,Gerewu Road,Ilorin 2021-Date
Position Held
Internal Control Manager
Job Descriptions
Supervision of stock taking exercises and maximum involvement in counting of stocks when the need arises.
Investigation of stock variances
Investigation of fraudulent activities
Calling over of instruments i.e. payment & fuel vouchers, receipts and invoices
Confirmation of new stocks received and returned stocks
Ensuring maximum compliance with the company’s policies
Collation of stock reports and identification of stock variances
Conducting of spot checks
Olambe Nigeria Limited, Ago Taylor, Ibadan. 2018-2021
Positions Held
Internal Control Manager
Job Descriptions
Supervision of stock taking exercises and maximum involvement in counting of stocks when the need arises.
Investigation of stock variances
Investigation of fraudulent activities
Calling over of instruments i.e. payment & fuel vouchers, receipts and invoices
Confirmation of new stocks received and returned stocks
Ensuring maximum compliance with the company’s policies
Collation of stock reports and identification of stock variances
Conducting of spot checks
Key Achievements as Internal Control Manager
Introduced daily balancing for sales representatives to curb the menace of fraud
Conducted fraud prevention & awareness training for staff
Ensured high level of compliance to the policy of the company
Recorded the lowest fraud cases while in office
Credit Control Manager 2018
Job Descriptions
Conducting of KYC for new customers
Identifying of risky customers
Ensuring credit does not go bad
Recovery of debts
Getting feedbacks from customers
Maintaining of excellent relationship with customers
Sales mobilization
Collation of receivables reports for the
Key Achievements as Credit Control Manager
Recovered already written off receivables to the tune of #35,000,000(Across the Region)
Introduced sustainable debt prevention system across the Region
Weeded off non-credit worthy customers
Reduced the risk inherent in credit sales
Sterling Bank Plc, Dugbe Branch 2017-2018
Position Held : Direct Sales Executive
Job Descriptions
Mobilization of deposits
Getting new customers
Maintaining existing customers
Relationship management
Booking of fixed deposit
Financing
Fidelity Bank Plc, Ado-Ekiti Branch 2013-2017
Position Held : Teller/Micr Officer
Job Descriptions
Delivering excellent service to customers
Production of cheque books
Posting of withdrawals and deposits transactions
Cheque truncation
Posting on pay direct system
ATM operations(Loading & Offloading, Cash jam resolution.
Guaranty Trust Bank Plc, Ado-Ekiti Branch 2006-2013
Position Held : Teller/Customer Service Officer
Job Descriptions
Delivering excellent service to customers
Posting of withdrawals and deposits transactions
Cheque truncation
Posting on pay direct system
Account Opening
Collection of cash deposits and payment of cash to customers
CAREER DEVELOPMENT HISTORY
Internal Control Manager 2018-Date
Credit Control Manager April 2018-Sept 2018
Direct Sales Executive Ibadan Nov 2017-Apr 2018
Teller/Micr Officer (Ado-Ekiti) Nov 2013-Nov 2017
Customer Service/Transaction Officer Aug 2006-Nov 2013
PERSONAL DATA:
Date of Birth: 31st October, 1984
Sex: Male
Marital Status: Married
State of Origin: Oyo State
Local Government: Ogbomoso South
Nationality: Nigerian
ACADEMIC HISTORY & QUALIFICATIONS WITH DATES
Ekiti State University, Ado-Ekiti 2015
BSc. in Accounting (Lower Division)
The Federal Polytechnic, Ede, Osun State 2005
OND in Quantity Surveying (Upper Credit)
School of Science, Ogbomoso, Oyo State 2002
Senior Secondary School Certificate (SSCE)
Baptist Secondary Grammar School, Ogbomoso 1999
Junior Secondary School Certificate (JSCE)
Rahamat Nursery/Primary School, Bashorun, Ibadan 1996
Primary School Leaving Certificate
IN-HOUSE TRAINING & LEADERSHIP EXPERIENCE
2018 Internal/Credit Controllers’ Induction training Olambe Nigeria
Ago Taylor, Ibadan.
2017 Sales Executive induction training, Sterling Bank Plc, Dugbe,Ib.
2013 Fidelity Bank Plc, Ado-Ekiti Branch/Challenge Regional Office,Ib.
2006 Guaranty Trust Bank Plc., Ado-Ekiti Branch/Oyin Jolayemi St,V.I.
Lagos/GTBank Plc, South-West 2, Regional Office, Ilorin.
AWARDS & HONOURS
2018 Best Staff of the Year Award, Olambe Nigeria Ltd.
2012 Best Service Teller, South West 2 Region, GTBank, Plc.
2005 Electoral Board Member, Quantity Surveying Dept., Federal Polytechnic, Ede, Osun State
2005 General Secretary, Federation of Ogbomoso Students Union, Federal Polytechnic, Ede Chapter.
2005 Assistant General Secretary Unified C & S Church, Ede, Osun State.
PERSONAL ATTRIBUTES
High level of integrity, honesty, hard work and professionalism
Good team player with good people skills
Considerable level of Computer Literacy and proficiency
Strong analytical and numerate skills
Highly Independent, resourceful, energetic and confident
High level of customer service relationship
Highly productive
Self-motivated, goal oriented, focused and self-initiative
Good leadership skills
TECHNICAL SKILLS
Ability to work perfectly on banking software like Basis, Thin Client, Finacle 7 and Finacle 10.
HAND ON ACCOUNTING SOFTWARES: Accounting packages Tally ERP9& Peachtree Sage accounting package, Cushybiz and Data Com (3D)
Microsoft: Ms. Word, Excel, outlook, power point.
HOBBIES:
Reading, Listening to Music and Meeting people.
REFERENCE:
Available On Request
Contact this candidate