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Customer Service Control Manager

Location:
Ibadan, Oyo, Nigeria
Posted:
September 22, 2022

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Resume:

Contact Address: No *, Delight Estate, Off Olorunda Road, Idi-Ape, Ibadan.

Telephone: 080********; 090********

Email: adsoxc@r.postjobfree.com

OLUWALEKE ELISHA OLUNINYO

PREFESSIONAL SUMMARY

A resourceful, responsible and ambitious individual with excellent interpersonal skills and ability to communicate effectively at all levels. I am result oriented, ravenous for challenges and possess the ability to take initiative and drive change.

I have good track record of delivering results in any task assigned to me and providing support in all the key areas of work activity. I have a competent knowledge of, and an avid interest in operations and marketing. I aim to secure my next role within an environment where these interests, together with my skills and potentials can be efficiently nurtured.

WORK EXPERIENCE:

Whitefield Hotels Ltd,Plot 37,Gerewu Road,Ilorin 2021-Date

Position Held

Internal Control Manager

Job Descriptions

Supervision of stock taking exercises and maximum involvement in counting of stocks when the need arises.

Investigation of stock variances

Investigation of fraudulent activities

Calling over of instruments i.e. payment & fuel vouchers, receipts and invoices

Confirmation of new stocks received and returned stocks

Ensuring maximum compliance with the company’s policies

Collation of stock reports and identification of stock variances

Conducting of spot checks

Olambe Nigeria Limited, Ago Taylor, Ibadan. 2018-2021

Positions Held

Internal Control Manager

Job Descriptions

Supervision of stock taking exercises and maximum involvement in counting of stocks when the need arises.

Investigation of stock variances

Investigation of fraudulent activities

Calling over of instruments i.e. payment & fuel vouchers, receipts and invoices

Confirmation of new stocks received and returned stocks

Ensuring maximum compliance with the company’s policies

Collation of stock reports and identification of stock variances

Conducting of spot checks

Key Achievements as Internal Control Manager

Introduced daily balancing for sales representatives to curb the menace of fraud

Conducted fraud prevention & awareness training for staff

Ensured high level of compliance to the policy of the company

Recorded the lowest fraud cases while in office

Credit Control Manager 2018

Job Descriptions

Conducting of KYC for new customers

Identifying of risky customers

Ensuring credit does not go bad

Recovery of debts

Getting feedbacks from customers

Maintaining of excellent relationship with customers

Sales mobilization

Collation of receivables reports for the

Key Achievements as Credit Control Manager

Recovered already written off receivables to the tune of #35,000,000(Across the Region)

Introduced sustainable debt prevention system across the Region

Weeded off non-credit worthy customers

Reduced the risk inherent in credit sales

Sterling Bank Plc, Dugbe Branch 2017-2018

Position Held : Direct Sales Executive

Job Descriptions

Mobilization of deposits

Getting new customers

Maintaining existing customers

Relationship management

Booking of fixed deposit

Financing

Fidelity Bank Plc, Ado-Ekiti Branch 2013-2017

Position Held : Teller/Micr Officer

Job Descriptions

Delivering excellent service to customers

Production of cheque books

Posting of withdrawals and deposits transactions

Cheque truncation

Posting on pay direct system

ATM operations(Loading & Offloading, Cash jam resolution.

Guaranty Trust Bank Plc, Ado-Ekiti Branch 2006-2013

Position Held : Teller/Customer Service Officer

Job Descriptions

Delivering excellent service to customers

Posting of withdrawals and deposits transactions

Cheque truncation

Posting on pay direct system

Account Opening

Collection of cash deposits and payment of cash to customers

CAREER DEVELOPMENT HISTORY

Internal Control Manager 2018-Date

Credit Control Manager April 2018-Sept 2018

Direct Sales Executive Ibadan Nov 2017-Apr 2018

Teller/Micr Officer (Ado-Ekiti) Nov 2013-Nov 2017

Customer Service/Transaction Officer Aug 2006-Nov 2013

PERSONAL DATA:

Date of Birth: 31st October, 1984

Sex: Male

Marital Status: Married

State of Origin: Oyo State

Local Government: Ogbomoso South

Nationality: Nigerian

ACADEMIC HISTORY & QUALIFICATIONS WITH DATES

Ekiti State University, Ado-Ekiti 2015

BSc. in Accounting (Lower Division)

The Federal Polytechnic, Ede, Osun State 2005

OND in Quantity Surveying (Upper Credit)

School of Science, Ogbomoso, Oyo State 2002

Senior Secondary School Certificate (SSCE)

Baptist Secondary Grammar School, Ogbomoso 1999

Junior Secondary School Certificate (JSCE)

Rahamat Nursery/Primary School, Bashorun, Ibadan 1996

Primary School Leaving Certificate

IN-HOUSE TRAINING & LEADERSHIP EXPERIENCE

2018 Internal/Credit Controllers’ Induction training Olambe Nigeria

Ago Taylor, Ibadan.

2017 Sales Executive induction training, Sterling Bank Plc, Dugbe,Ib.

2013 Fidelity Bank Plc, Ado-Ekiti Branch/Challenge Regional Office,Ib.

2006 Guaranty Trust Bank Plc., Ado-Ekiti Branch/Oyin Jolayemi St,V.I.

Lagos/GTBank Plc, South-West 2, Regional Office, Ilorin.

AWARDS & HONOURS

2018 Best Staff of the Year Award, Olambe Nigeria Ltd.

2012 Best Service Teller, South West 2 Region, GTBank, Plc.

2005 Electoral Board Member, Quantity Surveying Dept., Federal Polytechnic, Ede, Osun State

2005 General Secretary, Federation of Ogbomoso Students Union, Federal Polytechnic, Ede Chapter.

2005 Assistant General Secretary Unified C & S Church, Ede, Osun State.

PERSONAL ATTRIBUTES

High level of integrity, honesty, hard work and professionalism

Good team player with good people skills

Considerable level of Computer Literacy and proficiency

Strong analytical and numerate skills

Highly Independent, resourceful, energetic and confident

High level of customer service relationship

Highly productive

Self-motivated, goal oriented, focused and self-initiative

Good leadership skills

TECHNICAL SKILLS

Ability to work perfectly on banking software like Basis, Thin Client, Finacle 7 and Finacle 10.

HAND ON ACCOUNTING SOFTWARES: Accounting packages Tally ERP9& Peachtree Sage accounting package, Cushybiz and Data Com (3D)

Microsoft: Ms. Word, Excel, outlook, power point.

HOBBIES:

Reading, Listening to Music and Meeting people.

REFERENCE:

Available On Request



Contact this candidate