Customer Service Call Center

Jada White

*** *. ******** **. ***** Rouge, La 225-***-**** ***********@*****.***

PROFILE

Great interpersonal skills

Experienced with Customer

Service

Effective communication skills

Writes clearly and concisely

Excellent telephone etiquette

Hardworking, dedicated and

willing to learn

Volunteer oriented

PROFESSIONAL EXPERIENCE

Amazon Driver September 2020-Present

Safely drive and operate your delivery vehicle at all times.

Use hand held device for routing information, customer delivery information.

Navigate a variety of routes throughout delivery area.

Must be comfortable driving and working in varying weather conditions. Load and unload packages to be delivered

Be CUSTOMER OBSESSED! We strive to deliver packages and smiles to our customers.

Perform the following tasks, with or without reasonable accommodation:

Lift packages up to 50 lbs.

Able to get in and out of van and walk up and down stairs through your shift Baton Rouge Commercial Cleaning-Baton Rouge, LA

Office Manager, June 2018-Present

Overseeing general office operation.

Answering a high-volume of incoming phone calls and delivering excellent service to our customers.

Coordinating appointments and meetings and managing staff calendars and schedules.

Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.

Coordinating domestic and international travel, including flight, hotel, and car rental reservations.

Purchasing office supplies, equipment, and maintaining proper stock levels.

Producing reports, composing correspondence, and drafting new contracts.

Creating presentations and other management-level reports. J.White 2 P a g e

Hamilton Relay

Call center operator Jan2019- June 2020

Responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition application.

Relay services to individuals who are deaf, hard of hearing, or have difficulty speaking.

Calls are relayed verbatim requiring excellent communication skills including clearly speaking, reading and listening

Movie Tavern – Baton Rouge, La

Runner, March 2016 – November 2017

Provide excellent customer service.

Deliver food orders from kitchen to customer’s tables or chairs rapidly and accurately.

Act as the contact point between Front of House and Back of House staff.

Communicate food orders to chefs, paying attention to priorities and special requests.

Check in with customers and take attention to priorities and special requests.

Remove dirty dishes and utensils.

Answer guests questions about ingredients and menu items.

Make sure families with young children get kids menus and special silverware sets.

Provide excellent customer service with a great attitude and a pleasant smile. FORMER EDUCATION & PROFFESIONAL DEVELOPMENT

Baton Rouge Community College Baton Rouge, La

Elementary Education Online- Current

Madison Prep Academy Baton Rouge, La.

HS-Diploma -2011-2014

Fran-U Baton Rouge, La

Pre-Nursing-Biology, 2008-2009

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