case manager/educator
Resume:
Houston, TX
*************@*****.***
Tanja DeFelice
SKILLS
Excellent interpersonal communication and leadership skills, critical thinking, adaptability, team player and self motivated, quantitative/qualitative research, problem solving, ability to see short and long term goals, time management, conflict resolution, detail and goal oriented, Deeper understanding of people, empathetic, highly creative, fast learner, data entry with skills in social media and proficiency in Microsoft Office, Google Workspace, MAC and LINUX based programs.
EXPERIENCE
MAD Technology Computer and Phone Repair, Houston, TX– Supervisor/Office Manager
October 2019-March 2022
•Coordinate and organize office operations
•Customer Service and conflict resolution
•Built employee work schedules
•Schedule client appointments
•Order and assess all inventory, budget and control office finances
•Effective leadership and communication, problem solving, conflict resolution, and customer service
•Data entry, Microsoft Office, Excel, and MAC based programs
Affordable Medical Care, Houston, TX— Case Management Supevisor/unlicensed counselor and educator
January 2014- August 2019
•Maintain oversight of patients and providers, providing conflict resolution if nesessary
•ICD 10 coding
•Educate providers on any changes in state guidelines, regulations, or requirements provided by physician.
•Educate patients and their families on chronic pain, comorbid disorders, and addiction
•Implement patient care, create and execute patient treatment plans with counseling and education.
•Conduct psychological evaluations, monitor and assess patients while adhering to ethical principles and standards along with state and federal regulations.
•Input patients records, using Microsoft office and EMR
•Take vitals and administer injections
•Remote counseling and coaching
•Research treatment and medications to further improve patient care.
•KNowledge of HIPPA laws, medical terminology and insurance claims
•KNowledge of disability claims and required paperwork
Legacy, Houston— Medication Specialist, liaison
December 2009- March 2013
•Medication Specialist & Advocate for Displaced Patients
•Primary liaison for patients, doctors, and pharmacy for continued patient care.
•Monitor patient medications and mental health
•Offered referrals and education
Therapeutic Family Life, Orange, TX— Primary Caretaker for at risk and displaced youth
January 2005- July 2009
•Liaison for at risk youth
•Collaborate with local and state agencies to create and implement treatment plans
•Participate and document Mental health therapy sessions, including equine therapy.
EDUCATION
•Walden University
PhD Psychology, specialization in Social Psychology. Currently enrolled
•University of Phoenix Bachelors of Science in Psychology, 2008=2011
•Lamar University Associate of arts in Criminal Justice, 2003-2005
•*Currently enrolled @ Harvard Online for Humanities.
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