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DEBRA WASHINGTON

Harrisburg, PA 17104 717-***-**** Dwashié671@gmail.com

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level

Job Title position. Ready to help team achieve company goals.

Skills

¢ Investigation Documentation * Quality Assurance Standards

¢ Continuous Improvement ¢ Document Preparation

¢ Documenting Changes * Quality Control Measures

Filing Procedures ¢ Data Entry

Work History

Owner/Operator 07/2000 to 06/2021

Tiny Tears Childcare — Harrisburg, PA

¢ Managed day-to-day business operations.

e Consulted with customers to assess needs and propose optimal solutions.

¢ Trained and motivated employees to perform daily business functions.

e Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Document Controller in Quality Assurance 09/1996 to 05/2000

Highmark Blue Cross Blue Shield — Camp Hill, PA

¢ Carefully reviewed all documents and reports for completeness and accuracy.

e Scanned, filed and transmitted various documents and adhered to digital filing procedures.

@ Checked accuracy and completeness of documents to identify deficiencies and recommend

corrective actions.

e@ Monitored due dates and deadlines and worked to submit all documents on time or early.

Claims Examiner 10/1987 to 09/1995

Blue Shield — Camp Hill, PA

e Reviewed new files to determine current status of injury claim and to develop plan of action.

© Collaborated with claims department and industry anti-fraud organizations to resolve claims.

e Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

e Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Education

Associate Of Applied Science: Human Services Expected in 10/2024

Grace Christian University - Rapid Falls Michigan

Will be starting school in October 2022

Secondary School Diploma 12/1982

oic

GED Equivalent Diploma

Life Coach

Have a certificate In Life Coaching

C4 a Q

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