Service Representative Customer
Resume:
lealfaviola@gmail.c
om
Brownsville, Texas
78521
RESUME RECEIVED
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‘SCHEDULE INTERVIEW
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and
multi-task in fast-paced working environment. Successfully works as part of
team to reach personal and business goals. Known for successfully handling
escalated customer support issues.
SKILLS
Inbound and Outbound © Credit card payment
Calling processing
«Call Center Operations Bilingual (Speak English and
© Shipping and receiving Spanish)
understanding Customer support
© High-energy attitude Payment processing
© Quality control
EXPERIENCE
Customer Service Representative
Brownsville, TX
Manpower Temporary Services/ Apr 2021 to Jun 2021
# Educated customers on special pricing opportuni
offerings
's and company
¢ Documented conversations with customers to track requests,
problems and solutions.
© Fielded customer complaints and queries, fast-tracking them for
problem resolution.
© Provided outstanding service to new and long-standing customers
by attending closely to concerns and developing solutions
# Reviewed customer account information to determine current
issues and potential solutions.
«Asked probing questions to determine service needs and accurately
input information into electronic systems.
# Informed customers about billing procedures, processed payments
and provided payment option setup assistance.
Customer Service Representative
McAllen, TX
Senture/ Sep 2020 to Feb 2021
* De-escalated problematic customer concerns, maintaining calm,
friendly demeanor.
# Assisted customers in making payments on accounts and setting up
payment plans.
* Provided outstanding service to new and long-standing customers
by attending closely to concerns and developing solutions
© Assessed customer account information to determine current issues
and potential solutions
© Informed customers about billing procedures, processed payments
and provided payment option setup assistance,
Made outbound calls to obtain account information
# Reviewed account and service histories to identify trends and issues.
Provider Assistant
Brownsville, TX
Angeles Guardianes Home Health Inc/ Jan 2019 to Sep 2020
Maintained all schedules by delivering patients safely and on time
to procedure rooms.
* Moved patients in and out of vehicles and lifted on and off beds.
© Employed deep-cleaning techniques for areas in need of additional
sanitation
© Dusted ceiling air conditioning diffusers and ventilation systems to
improve airflow.
# Laundered sheets and removed stains to restore linens to pristine
condition
# Rotated stock items and ingredients to maintain freshness
© Made all meals in accordance with company standards and
requirements.
EDUCATION AND TRAINING
High School Diploma
Lopez Early College High School Aug 2002
Brownsville, TX
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