Customer Service Coordinator Manager

Meeko Whitley

Temple Hills, MD *****

*********@*****.***

240-***-****

Willing to take on any task to support team and help business succeed. Offers strong Customer Service and Management abilities with over 25 years of experience. Work Experience

Scan Coordinator Manager

Harris Teeter - Alexandria, VA

November 2019 to Present

· Troubleshot problems and developed successful solutions.

· Fixed problems using troubleshooting and repair abilities.

· Collaborated with team members to meet daily demands and handle challenging projects.

· Completed arrangements with descriptive signs, attractive fixtures and backdrops

· Updated office files daily and kept records organized.

· Completed and processed accurate price changes throughout the store. Programmer Manager/Customer Service

Shoppers Food Warehouse - Landover, MD

April 1996 to February 2020

· Updated office files daily and kept records organized.

· Fixed problems with using troubleshooting and repair abilities.

· Completed and processed accurate price changes on daily basis.

· Answered phones and resolved customer issues and complaints.

· Delivered fast and friendly service regarding questions and service complaints.

· Handled customer inquiries, billing questions, payments, and service requests.

· Answered inbound calls each day to handle various concerns.

· Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.

Education

Certificate of Completion

Yorktown Business Institute - Landover, MD

June 1992

Parkdale High School - Riverdale, MD

May 1989

Skills

• Time management

• Communication

• Leadership

• Management

• Problem solving

• Negotiation and Persuasion

• Retail Sales

• Communication Skills

• Conflict Management

• Pricing

• Supervising Experience

• Microsoft Word

• Team Management

• Inventory Control

• Human Resources

Awards

Employee of The Month

May 2018

Outstanding Customer Service Shopper's Food and Pharmacy Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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