Customer Service Time Work

STACEY DONALD

Greenville, SC ***** 864-***-**** **********@*****.***

SUMMARY

Hardworking and motivated Manager with 21 years of experience and record of success in Customer

Relations industry. Solid history balancing team performance, customer service targets and business

objectives. Dedicated to working closely with employees to maximize productivity and optimize

procedures. Decisive leader with good planning and organizational skills.

SKILLS

* Staff development * Organization

* Marketing * Troubleshooting

* Sales Techniques * Teambuilding

* Project management * Active listening

* Reliable & trustworthy

EXPERIENCE

05/2001 to Current Manager

World Acceptance — Greenville, SC

* Trained employees on additional job positions to maintain coverage

of roles.

Assigned tasks to associates to fit skill levels and maximize team

performance.

Recruited and hired qualified candidates to fill open positions.

Completed thorough opening, closing and shift change functions to

maintain operational standards each day.

Minimized staff turnover through appropriate selection, orientation

and training.

Determined marketing strategies by reviewing operating and

financial statements and departmental sales records.

* Accomplished financial objectives by forecasting requirements,

scheduling expenditures and preparing annual budgets.

Exercised good judgment and decision-making in escalating

concerns and resolving issues.

* Enforced customer service standards and resolved customer

problems to uphold quality service.

Entered time and attendance logs in preparation for payroll.

EDUCATION AND TRAINING

06/2001 Associates in Computers And Electronics : Computer Installation And

Repair Technology

DeVry University — Decatur, GA

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