Customer Service Support

KH

KEYSHAWN HICKS

**********@*****.*** 803-***-**** Columbia, SC 29201

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Driven Customer Service Supervisor offers [Number] years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Motivated [Job Title] focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Conflict resolution techniques

Talent development

Client relations and retention

Skilled multi-tasker

Team members Columbia, SC

Walmart

11/2021 - 04/2022

Carts

Picker

Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Assessed floor displays to restock merchandise.

Assisted customers with product, promotion and policy information. Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Replenished inventory with focus on addressing customer needs. Communicated with customers to answer questions.

Loaded and unloaded delivery vehicles to maintain inventory. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Operated forklift to move and organize merchandise. Followed instructions to properly arrange merchandise items. Maintained current and accurate inventory with cycle counts and audits. Identified and quickly handled spill clean-up.

Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.

Stocked shelves with new merchandise and checked for outdated or damaged items.

Replenished items to maintain stock availability.

Summary

Skills

Experience

Picker, Amazon Columbia, Sc, DC

Amazon Warehouse

11/2020 - 01/2021

Pick items

Avon Park High School Avon Park, FL

High School Diploma

06/2020

Education and Training

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