Data Entry Customer Service
Resume:
Timothy Justice
Human Resources/Recruiting/Training
Georgetown, TX 78626
*******@*****.***
I am seeking a position as a valued member in an organization that leverages my achievements, skills, energy and talent for promoting a positive work environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner/Consultant
Kreative Koncepts - Phoenix, AZ
January 2017 to Present
• Gig Economy platforms Uber, UberEats Lyft, Field Agent, Shiftsmart, Postmates, Instacart, Deliv and Roadie.
• Certified Mystery Shopper to in retail, property for storage and apartment, parking, dining, phone and online shops.
• Certified Merchandiser and Auditor for retail, customer service and audit pricing. e-Commerce Associate/Clicklist
Fry's Marketplace - Goodyear, AZ
January 2020 to September 2020
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at stores pickup area.
• Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality.
• Provide a positive customer service experience that makes customers want to return again to online shopping experience.
• Demonstrate the companies core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Meet/exceed productivity standards for picking, staging and delivery of customers orders.
• Assist in training new e-Commerce team members.
• Learn and adapt to new and improved processes.
• Perform required opening and closing procedures.
• Inspect equipment and notify store e-Commerce Supervisor or other store management of issues.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce Supervisor or other store management.
In-Store Shopper
Maplebear dba. Instacart - Phoenix, AZ
July 2019 to December 2019
• Shop for groceries using Instacart's proprietary Shopper App.
• Become a SME of Sprouts stores and its products and offerings.
• Ensure each customer gets all their items, or a great replacement, in perfect condition each time.
• Communicate with the customer to ensure they understand and approve any product changes.
• Work with our fun, friendly team to pick, pack, and stage orders as efficiently as possible. Regional Team Recruiter
Heartland Dental - Remote
February 2015 to January 2017
• Average 50 to 70 positions with 25 to 35 days to fill, depending on position.
• Recruit team members for dental practices in Arizona, California, Colorado, Nevada and New Mexico and promoting the organization throughout the region. Responsible for leading University Recruiting for our Management Training Program.
• Build relationships at career colleges and universities in order to promote Heartland Dental and our culture.
• Screen resumes and conduct phone screens in order to determine if they are a possible fit for dental practices.
• 100 percent travel within the territory in order to host career fairs and conduct in person interviews in hard to fill sub regions. Active in facilitating and teaching the Perfect Fit process and interview techniques across all company regions on a regular schedule.
• Attend regional and sub regional meetings, initiate background checks and other administrative duties for team member onboard ing.
Corporate Regional Recruiter, Internal Talent Acquisition Randstad North America - Remote
July 2012 to August 2014
• Average 25 positions with 45 to 60 days to fill, depending on position.
• Work with Hiring Manager to determine the position and candidate profile. Determine hiring team, key dates and the details of clients being supported by new hire.
• Post job announcement, source candidates, screen candidates, conduct assessments, interview candidates that meet assessment criteria, and present Hiring Manager qualified candidates and results.
• Work closely with the TAG Operations team to make verbal offer, administer background check process, work with Employee Relations on the background check results, finalize offers in writing, and send out new hire offer packages.
• Maintained database of current and potential candidates utilizing PeopleSoft ATS to track applicants through the selection phase through to onboarding.
• Assisted with job posting process including position collection and consolidation, posting development and placement within the ATS and HRIS systems.
• Developed and maintained productive and effective client relationships with all employees, colleagues and HR partners by providing excellent customer service. Team Member
Harry & David - Troutdale, OR
October 2008 to August 2014
• Part-time retail sales team member and lead.
• Retail store responsibilities such as stocking, inventory, cashiering, freight and assist customers with special requests.
• Ensure food safety process and procedures, food product sampling and hosted events.
• Specialty gift basket preparation, personal shopper and assist with community and fundraising events. Human Resource Specialist/Contract Recruiter
SolarWorld Industries America - Hillsboro, OR
April 2010 to April 2012
Human Resource Specialist
• Support all staffing processes and operations from offer generation through new employee onboarding which included facilitating New Employee weekly on day one.
• Timely and efficient processing of employment offers including background screening, relocation support and other related onboarding activities.
• Coordinate with the SolarWorld HR Services Team to maintain library of job descriptions and assist with classification reviews to determine appropriate FLSA status. Lead a team of temporary employees to take all employee files tons cloud system eliminating paper files.
• Support general HR administration processes to ensure employee data is entered and processed in the HRIS system.
• Reconcile/validate data entry to ensure data integrity in the ATS (iCIMS) and HRIS (Ultipro) systems in order to process weekly, monthly and quarterly reports, to support ad-hoc reporting requests as needed company wide and yearly Affirmative Action Reporting.
• With guidance from HR Director, HRBPs and Talent Acquisition Manager continued to enhance support with continuous process improvement projects with internal customers and external vendors.
• Under guidance from senior HR staff, advise management in appropriate resolution of employment issues related to onboarding and offers to new employees or other matters as appropriate.
• Drive and support initiatives and activities for temp employee communications and manager training, which is facilitated by HR.
• Own vendor relationships with key staffing vendors including temp staffing, pre-employment screening, applicant tracking system, relocation and immigration. This involved vendor management and process improvement by working with various vendors for stronger partnership.
• Support other HR duties by providing back-up assistance as assigned to the HR Services team for general administration processes.
Contract Recruiter
• Average 250 positions with 10 new hires starting weekly.
• Worked onsite with the SolarWorld Recruiting department to support a 250+ employee ramp.
• Responsible for meeting hiring ramp goals and deadlines, and support change management as needed.
• Source applicants through iCIMS, phone screen applicants who meet the minimum requirements then coordinate individual and group interviews with interview teams.
• Extend offers to candidates and partner with on-site staffing partner for onboarding you employees and management of existing temporary workforce across three worldwide locations. Onsite Account Manager
Randstad North America, RIS Division - Tigard, OR
July 2008 to January 2010
• Average 1 class starting weekly with 20 new hires per class.
• Hire and conduct new employee orientation, new employee paperwork, including background and drug screen reports. I-9 management through e-Verify and employee record keeping through the HRIS database and the employees paper file.
•Responsible for daily, weekly and monthly reporting branch statistics to corporate and process billing reports to the client and vendors, talent working reports, payroll reports and presentation of business reviews and workforce strategies to client groups quarterly.
•Develop and manage internal documents and processes, including editing and updating client and contingent workforce employees of changes.
•Develop and execute recruiting plans and efficiently and effectively fill open requisition by developing a pool of qualified candidates in advance of business need.
•Manage worker compensation and unemployment claims through a third party vendor.
•Ongoing support of employee counseling and corrective action as needed. Ongoing employee support in a Human Resources role.
•Demonstrated ability to manage and resolve complex client situations in an effective manner.
•Analyze market trends in staffing and clients industry of specialization.
•Ability to work independently and manage multiple priorities and deadlines in a fast-paced, ever changing environment.
•Demonstrate the ability to identify client's needs and to deliver, decline, or adjust expectations.
•Ongoing support of RIS accounts in Oregon, Idaho, California and Washington. Education
Bachelor Degree in Business/Human Resource Management University of Arizona Global Campus formally Ashford University Online - Clinton, IA October 2009 to December 2011
Associate Degree in Business Administration
Pioneer Pacific College - Wilsonville, OR
October 2006 to April 2008
Skills
• Fundraising (4 years)
• Cashiering (10+ years)
• PeopleSoft (4 years)
• Stocking (10+ years)
• Talent management (10+ years)
• Affirmative action planning (3 years)
• Process improvement (10+ years)
• UltiPro (6 years)
• Picking & packing (5 years)
• iCIMS (6 years)
• Sales (10+ years)
• HRIS (10+ years)
• Retail sales (10+ years)
• Food safety (5 years)
• Freight (10+ years)
• Recruiting (10+ years)
• Payroll (6 years)
• Workers' compensation (2 years)
• Human resources (10+ years)
• Talent acquisition (10+ years)
• Employee relations (10+ years)
• E-commerce (4 years)
• Writing skills (10+ years)
• Account management (10+ years)
• HR sourcing (10+ years)
• Data entry (10+ years)
• Employee orientation (10+ years)
• Interviewing (10+ years)
• Change management (5 years)
• Merchandising (10+ years)
• Vendor management (4 years)
• Conflict Management (4 years)
• Management (10+ years)
• Performance Management (6 years)
• Project Management (5 years)
• Workday (3 years)
• Taleo (2 years)
• Branding (3 years)
• Customer service (10+ years)
• Time management (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Relationship management (6 years)
• Management
• ATS (10+ years)
• Program management (5 years)
• Driving (10+ years)
• Delivery driver experience (4 years)
• Strategic Planning
• Program Development (5 years)
Certifications and Licenses
Driver's License
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